One key finding: Companies that have seen the benefits of digital transformation aren’t backing off these investments. Instead, they are focused on increasing the efficiency and productivity of their operations to help them thrive in tough times. The executives we surveyed said areas such as customer experience, employee experience, and cybersecurity will receive even more focus in the nearterm because they’re critical to navigating a fraught macro environment.

When asked to identify their top strategic priorities in the coming years, organizations were more likely to name accelerating digital transformation and maximizing profit than any other goals. These same companies are bullish on the future, taking stock and investing now and predicting clearer skies ahead.

In this issue of Workflow Quarterly, we bring you a collection of thought-provoking articles that explore these themes in even greater depth. On page 10, VP of Research Nicolas Chapados explores ChatGPT and future applications of generative AI in the enterprise. On page 16, Evan Ramzipoor takes a deep dive into cybersecurity to see how the pandemic and other worldwide events have changed the nature of risk. And on page 22, Peter Burrows reports on the deflationary potential of digital tech.

That’s just a taste of what’s in our pages this quarter.

As always, we thank you for reading.