ServiceNow News
39 items
Having upgraded to Eureka, we’ve had a lot of comments from customers regarding the new field coloring which ServiceNow has introduced.
If you haven’t seen it, here’s a couple of screenshots below...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2014/10/
servicenowgems.com
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over 1 year
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I’ve been working on integrations recently, in particular SOAP and utilising the out of the box direct web services as much as possible.
One of the things that I couldn’t figure out when querying ...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2016/07/
servicenowgems.com
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over 1 year
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Sometimes you can run a piece of code, click an action, just generally do something a bit heavier than you expected and the transaction hangs and takes a long time to complete.
If you are in a win...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2018/04/
servicenowgems.com
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over 1 year
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Adding a form message to the top of the form is easy enough by using the g\_form.addErrorMessage or g\_form.addInfoMessage functions. Then getting rid of them is again, another simple call of g\_fo...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2016/09/
servicenowgems.com
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over 1 year
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If you’ve ever had performance issues within ServiceNow, chances are you’ve gone to look at the performance dashboards to see if anything looks “funny” there. If not, you then check the stats.do pa...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2017/10/
servicenowgems.com
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over 1 year
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When using a reference field, you can hover over the reference icon to view the referenced record as a popover. A few people already know, if you don’t want the popup to disappear as soon as you mo...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2015/08/
servicenowgems.com
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over 1 year
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(Spoiler: This article isn’t about how to get access to the hidden pages, just an explanation of them – sorry)
Let me start this one by saying that pretty much everything of what you see in Servic...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2016/11/
servicenowgems.com
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over 1 year
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\[UPDATE\] – Released a new version of the node switcher
Completely new UI
Automatically recognises ServiceNow instances behind custom URLs (eg, recognises developer.servicenow.com as https://dev...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2018/06/20/node-switcher-google-chrome-extension/
servicenowgems.com
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over 1 year
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We’ve all been there before, there’s a random message being displayed, or some event triggered, or value being returned, but we have zero idea where it’s coming from.
You search relevant business ...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2016/12/
servicenowgems.com
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over 1 year
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Within ServiceNow, anyone can go to any table by manipulating the URL or via the navigation menu.
I.E, if you want to go to the incident table, even if you haven’t access to the incident module, y...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2017/09/26/securing-list-and-do-pages-via-acls/
servicenowgems.com
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over 1 year
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Recently I discovered a little trick with GlideRecords that would’ve made my life a lot easier with previous projects if I knew it existed.
As it stands, out of the box, the GlideRecord API does n...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2013/09/
servicenowgems.com
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over 1 year
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If you’ve ever had performance issues within ServiceNow, chances are you’ve gone to look at the performance dashboards to see if anything looks “funny” there. If not, you then check the stats.do pa...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2017/10/03/servicenow-performance-metrics/
servicenowgems.com
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over 1 year
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There’s a new feature I’ve just learnt about in Kingston.
Using the GOTO feature for searching (image below), the out of the box query that is run is a greater or equal to search.
\[UPDATE\] – Released a new version of the node switcher
Completely new UI
Automatically recognises ServiceNow instances behind custom URLs (eg, recognises developer.servicenow.com as https://dev...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2018/06/
servicenowgems.com
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over 1 year
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One of our customers is going through some rationalisation and simplification of their ServiceNow implementation. One of the many things we’re looking at, is reducing the number of fields available...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2018/05/08/calculating-field-usage/
servicenowgems.com
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over 1 year
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Sometimes you can run a piece of code, click an action, just generally do something a bit heavier than you expected and the transaction hangs and takes a long time to complete.
If you are in a win...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2018/04/24/cancelling-your-transactions/
servicenowgems.com
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over 1 year
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I am working on a new scoped app. One of the things it does is sets fields to mandatory.
My app is a generic app designed to work on all fields, whether in scope or not. But with the scoped apps t...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2018/05/01/g_form-outside-scope/
servicenowgems.com
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over 1 year
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A colleague of mine at Engage ESM, Łukasz Krzaczkowski, has created a new Google Chrome extension called [SwissNow](https://web.archive.org/web/20180219064902/https://chrome.google.com/webstore/det...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2017/09/11/swissnow-chrome-extension/
servicenowgems.com
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over 1 year
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Update: In Helsinki this can be achieved out of the box, so make sure if this is implemented to remove it on an upgrade. Not sure it’ll play nicely with the OOB method. Thanks Goran for letting me ...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2016/06/
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over 1 year
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A while ago I wrote an article on [how to make better UI macros ](https://web.archive.org/web/20191228134653/https://servicenowgems.com/2016/04/25/making-better-catalog-macros-part-2/)by adding an ...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2017/05/
servicenowgems.com
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over 1 year
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I made an accidental discovery a few days ago. I searched the wiki and couldn’t see any documentation around it. It turns out every field returned in a GlideRecord also comes with a property that c...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2017/06/
servicenowgems.com
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over 1 year
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Recently a colleague wanted to use an OOB UI page but wanted to amend its behaviour. We could see that a jvar\_variable available that if set, would do exactly what we wanted. However, we didn’t wa...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2017/07/
servicenowgems.com
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over 1 year
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\[UPDATE\] – Released a new version of the node switcher
Completely new UI
Automatically recognises ServiceNow instances behind custom URLs (eg, recognises developer.servicenow.com as https://dev...
[New version] Node Switcher – Google Chrome Extension
servicenowgems.com
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over 7 years
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