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https://web.archive.org/web/20181121122742/https://servicenowgems.com/2016/12/

servicenowgems.com · Sep 09, 2024 · article

We’ve all been there before, there’s a random message being displayed, or some event triggered, or value being returned, but we have zero idea where it’s coming from.

You search relevant business rules and script includes and it’s just a real struggle. Just yesterday I helped with an issue with a web service returning random comments and we had no idea why (turns out someone set a default value in the dictionary entry!).

But finding it wasn’t that difficult with this one simple trick. Continue reading

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https://web.archive.org/web/20181121122742/https://servicenowgems.com/2016/12/