ServiceNow News
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Gone are the days when a robot passing the Turing test made bold headlines. Now, our machines are making art and finding cures for diseases. The excitement is real and it’s warranted.
But slow dow...
https://www.servicenow.com/workflow/it-transformation/embracing-contradictions-generative-ai-strategy.html
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Beginning in March 2020, the majority of non-emergency care was done virtually, and three-quarters of doctors reported that they were able to deliver “[high-quality care](https://www.ama-assn.org/p...
https://www.servicenow.com/workflow/employee-engagement/in-person-industries-adopting-hybrid-work-model.html
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Created with Sketch.
https://www.servicenow.com/lpdem/demonow-all.html
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https://www.servicenow.com/workflow/subscribe.html
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Artificial intelligence is the secret sauce not only for enabling companies to surface workers’ skills and career aspirations, but also for matching them to projects, upskilling pathways, lateral m...
https://www.servicenow.com/workflow/employee-engagement/future-is-skills.html
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Optum’s Case Advisor platform uses [natural language processing](https://www.servicenow.com/workflow/learn/ai-automation-glossary.htmlnatural-language-processing) and [machine learning](https://www...
https://www.servicenow.com/workflow/it-transformation/ai-automation-investing-leads-to-business-growth.html
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Enterprise software provider Deltek encourages an environment that embraces continuous learning, says Jodi Atkinson, the company’s senior director of global learning. “We live and breathe a culture...
https://www.servicenow.com/workflow/employee-engagement/continuous-learning-on-the-job.html
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Many businesses have the best of intentions when it comes to climate change. More than a third of the largest global companies have committed to net zero carbon emissions by 2050, [according to a r...
https://www.servicenow.com/workflow/it-transformation/achieving-net-zero.html
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Challenge 1: Inadequate identification of key risks
Automated solution: Use automated risk-assessment workflows to easily collect accurate information from users and deploy asset-aware risk scori...
https://www.servicenow.com/workflow/security-risk/future-cybersecurity-is-automated.html
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I believe the next 10 years will be a period of dislocation, which is not necessarily a bad thing. Geopolitically and environmentally, it’s going to get turbulent. My generation benefited from w...
https://www.servicenow.com/workflow/it-transformation/ensuring-singapore-future-growth.html
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We found that leaders are more aggressive in addressing people, processes, and technology. Leaders understand the importance of these three pillars in supporting optimization efforts. They are ahea...
https://www.servicenow.com/workflow/hyperautomation-low-code/optimization-issue-letter-from-editor.html
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COVID-19 has forced companies to conduct the greatest workplace productivity experiment of all time. Millions of employees who once clocked in at offices are now working remotely. They depend on di...
https://www.servicenow.com/workflow/employee-engagement/why-hybrid-workplace-is-the-future-of-work.html
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Remote-work challenges during the early phase of the pandemic had a disproportionate effect on women. They were [three times](https://journals.sagepub.com/doi/10.1177/08912432211001301) more likely...
https://www.servicenow.com/workflow/employee-engagement/gender-inequality-challenge-hybrid-work.html
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https://www.servicenow.com/workflow/it-transformation/from-adversity-to-advantage-special-report.html
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AI is no longer just the domain of leading-edge innovators. Even historically conservative Australian organisations are investing in technologies such as robotic process automation and machine lear...
https://www.servicenow.com/workflow/employee-engagement/employee-experience-vs-customer-experience.html
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We have the data necessary to develop digital twins of employees.
For example, companies can track employee schedules and calendars to monitor their workloads. If the digital twin suggests that an...
https://www.servicenow.com/workflow/employee-engagement/the-case-for-creating-an-employee-digital-twin.html
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Consumer technology has an even more serious obsolescence problem: It evolves so quickly that new releases are more feature-rich and higher quality than older ones, so many consumers discard perfec...
https://www.servicenow.com/workflow/customer-experience/customer-experience-sustainability-at-odds.html
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Customized training programs are replacing one-size-fits-all sessions. Intel, for example, creates specialized educational content—particularly about artificial intelligence—and distributes it to s...
https://www.servicenow.com/workflow/employee-engagement/digital-skills-in-short-supply-smart-factories.html
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43% of companies consider investment in blockchain technology a top strategic priority
Blockchain‑based tools have potential to improve the security and efficiency of complex business processes
...
https://www.servicenow.com/workflow/it-transformation/blockchain-business-use-cases.html
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In the modern supply chain, you’re solving the classic fundamental problem: reconciling your customer’s demand with your ability to supply it. You’ve got a manufacturer, distributors, suppliers, an...
https://www.servicenow.com/workflow/it-transformation/supply-chain-digitization-helps-solve-challenges.html
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If you look at Biden’s infrastructure bill, which has a massive level of ESG incentives, if you look at California, New York, Massachusetts, and other states that have enacted similar regulations, ...
https://www.servicenow.com/workflow/customer-experience/companies-cant-afford-to-ignore-esg-regulation.html
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In the insurance industry, Wall has helped identify another promising use case for conversational analytics—fraud detection. In 2021, Wall led a team, funded by the UK government, to use deep learn...
https://www.servicenow.com/workflow/customer-experience/ai-powered-conversational-analytics-improve-cx.html
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Even OpenAI cautions that GPT has limitations, not the least of which is its propensity to write plausible-sounding but incorrect or nonsensical answers. “This [‘hallucination’ of fact and fiction]...
https://www.servicenow.com/workflow/it-transformation/generative-ai-changing-the-way-companies-operate.html
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I would say we need to find a new, more sustainable balance between economic efficiency and social equity. When you get to Singapore’s level of prosperity and per capita income, the focus can shift...
https://www.servicenow.com/workflow/customer-experience/esg-policy-could-be-singapores-next-big-export.html
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You need it, whether it’s good times or bad times, in the middle of a pandemic or not, in the middle of an economic crisis or not, in the middle of supply chain issues or not. Customers who are loy...
https://www.servicenow.com/workflow/customer-experience/how-to-recession-proof-customer-experience.html
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