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https://www.servicenow.com/workflow/it-transformation/embracing-contradictions-generative-ai-strategy.html

https://www.servicenow.com/workflow/it-transformation/embracing-contradictions-generative-ai-strategy.html

workflow.servicenow.com · over 1 year
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Beginning in March 2020, the majority of non-emergency care was done virtually, and three-quarters of doctors reported that they were able to deliver “[high-quality care](https://www.ama-assn.org/p...

https://www.servicenow.com/workflow/employee-engagement/in-person-industries-adopting-hybrid-work-model.html

workflow.servicenow.com · over 1 year
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https://www.servicenow.com/lpdem/demonow-all.html

https://www.servicenow.com/lpdem/demonow-all.html

workflow.servicenow.com · over 1 year
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https://www.servicenow.com/workflow/subscribe.html

workflow.servicenow.com · over 1 year
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Artificial intelligence is the secret sauce not only for enabling companies to surface workers’ skills and career aspirations, but also for matching them to projects, upskilling pathways, lateral m...

https://www.servicenow.com/workflow/employee-engagement/future-is-skills.html

workflow.servicenow.com · over 1 year
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Optum’s Case Advisor platform uses [natural language processing](https://www.servicenow.com/workflow/learn/ai-automation-glossary.htmlnatural-language-processing) and [machine learning](https://www...

https://www.servicenow.com/workflow/it-transformation/ai-automation-investing-leads-to-business-growth.html

workflow.servicenow.com · over 1 year
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Enterprise software provider Deltek encourages an environment that embraces continuous learning, says Jodi Atkinson, the company’s senior director of global learning. “We live and breathe a culture...

https://www.servicenow.com/workflow/employee-engagement/continuous-learning-on-the-job.html

workflow.servicenow.com · over 1 year
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https://www.servicenow.com/workflow/it-transformation/achieving-net-zero.html

https://www.servicenow.com/workflow/it-transformation/achieving-net-zero.html

workflow.servicenow.com · over 1 year
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Challenge 1: Inadequate identification of key risks Automated solution: Use automated risk-assessment workflows to easily collect accurate information from users and deploy asset-aware risk scori...

https://www.servicenow.com/workflow/security-risk/future-cybersecurity-is-automated.html

workflow.servicenow.com · over 1 year
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I believe the next 10 years will be a period of dislocation, which is not necessarily a bad thing. Geopolitically and environmentally, it’s going to get turbulent. My generation benefited from w...

https://www.servicenow.com/workflow/it-transformation/ensuring-singapore-future-growth.html

workflow.servicenow.com · over 1 year
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We found that leaders are more aggressive in addressing people, processes, and technology. Leaders understand the importance of these three pillars in supporting optimization efforts. They are ahea...

https://www.servicenow.com/workflow/hyperautomation-low-code/optimization-issue-letter-from-editor.html

workflow.servicenow.com · over 1 year
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COVID-19 has forced companies to conduct the greatest workplace productivity experiment of all time. Millions of employees who once clocked in at offices are now working remotely. They depend on di...

https://www.servicenow.com/workflow/employee-engagement/why-hybrid-workplace-is-the-future-of-work.html

workflow.servicenow.com · over 1 year
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Remote-work challenges during the early phase of the pandemic had a disproportionate effect on women. They were [three times](https://journals.sagepub.com/doi/10.1177/08912432211001301) more likely...

https://www.servicenow.com/workflow/employee-engagement/gender-inequality-challenge-hybrid-work.html

workflow.servicenow.com · over 1 year
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https://www.servicenow.com/workflow/it-transformation/from-adversity-to-advantage-special-report.html

workflow.servicenow.com · over 1 year
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AI is no longer just the domain of leading-edge innovators. Even historically conservative Australian organisations are investing in technologies such as robotic process automation and machine lear...

https://www.servicenow.com/workflow/employee-engagement/employee-experience-vs-customer-experience.html

workflow.servicenow.com · over 1 year
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We have the data necessary to develop digital twins of employees. For example, companies can track employee schedules and calendars to monitor their workloads. If the digital twin suggests that an...

https://www.servicenow.com/workflow/employee-engagement/the-case-for-creating-an-employee-digital-twin.html

workflow.servicenow.com · over 1 year
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Consumer technology has an even more serious obsolescence problem: It evolves so quickly that new releases are more feature-rich and higher quality than older ones, so many consumers discard perfec...

https://www.servicenow.com/workflow/customer-experience/customer-experience-sustainability-at-odds.html

workflow.servicenow.com · over 1 year
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Customized training programs are replacing one-size-fits-all sessions. Intel, for example, creates specialized educational content—particularly about artificial intelligence—and distributes it to s...

https://www.servicenow.com/workflow/employee-engagement/digital-skills-in-short-supply-smart-factories.html

workflow.servicenow.com · over 1 year
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43% of companies consider investment in blockchain technology a top strategic priority Blockchain‑based tools have potential to improve the security and efficiency of complex business processes ...

https://www.servicenow.com/workflow/it-transformation/blockchain-business-use-cases.html

workflow.servicenow.com · over 1 year
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In the modern supply chain, you’re solving the classic fundamental problem: reconciling your customer’s demand with your ability to supply it. You’ve got a manufacturer, distributors, suppliers, an...

https://www.servicenow.com/workflow/it-transformation/supply-chain-digitization-helps-solve-challenges.html

workflow.servicenow.com · over 1 year
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If you look at Biden’s infrastructure bill, which has a massive level of ESG incentives, if you look at California, New York, Massachusetts, and other states that have enacted similar regulations, ...

https://www.servicenow.com/workflow/customer-experience/companies-cant-afford-to-ignore-esg-regulation.html

workflow.servicenow.com · over 1 year
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In the insurance industry, Wall has helped identify another promising use case for conversational analytics—fraud detection. In 2021, Wall led a team, funded by the UK government, to use deep learn...

https://www.servicenow.com/workflow/customer-experience/ai-powered-conversational-analytics-improve-cx.html

workflow.servicenow.com · over 1 year
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Even OpenAI cautions that GPT has limitations, not the least of which is its propensity to write plausible-sounding but incorrect or nonsensical answers. “This [‘hallucination’ of fact and fiction]...

https://www.servicenow.com/workflow/it-transformation/generative-ai-changing-the-way-companies-operate.html

workflow.servicenow.com · over 1 year
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I would say we need to find a new, more sustainable balance between economic efficiency and social equity. When you get to Singapore’s level of prosperity and per capita income, the focus can shift...

https://www.servicenow.com/workflow/customer-experience/esg-policy-could-be-singapores-next-big-export.html

workflow.servicenow.com · over 1 year
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You need it, whether it’s good times or bad times, in the middle of a pandemic or not, in the middle of an economic crisis or not, in the middle of supply chain issues or not. Customers who are loy...

https://www.servicenow.com/workflow/customer-experience/how-to-recession-proof-customer-experience.html

workflow.servicenow.com · over 1 year
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