ServiceNow News
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Revenue is a key benchmark of business success, and customer-centric companies are [60% more profitable](https://www2.deloitte.com/content/dam/Deloitte/de/Documents/WM%20Digitalisierung.pdf) than t...
https://www.servicenow.com/workflow/customer-experience/what-is-digital-customer-experience.html
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https://www.servicenow.com/workflow/security-risk/making-risk-pay.html
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https://www.servicenow.com/workflow/hyperautomation-low-code/put-ai-to-work.html
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With the uptick in Russia-led cyberattacks against all types of non-military targets, business executives have to start thinking like military commanders, says Larry Clinton, president of the [Inte...
https://www.servicenow.com/workflow/security-risk/securing-hospitals-against-cyberattack.html
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https://www.servicenow.com/workflow/hyperautomation-low-code/eu-meets-artificial-intelligence.html
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New research uncovers diverse responses to macro uncertainty across the Asia Pacific region and what regional enterprise leaders can learn from each other
Asia Pacific’s business leaders remain up...
https://www.servicenow.com/workflow/it-transformation/regional-risks.html
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Effective marketing not only inspires an audience to act, but also quantifies and measures that audience’s response. For that reason, directly linking marketing spend to revenue has always been a p...
https://www.servicenow.com/workflow/hyperautomation-low-code/marketing-ai-moment.html
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When asked if cybersecurity is an ESG issue, few executives say yes, according to [Allison Pan](https://www.marshmclennan.com/about/our-people/allison-pan.html), a senior vice president within Mars...
https://www.servicenow.com/workflow/security-risk/esg-cybersecurity-go-better-together.html
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Another promising trend in AI research involves training machines to write software in response to simple voice commands. “This has been a holy grail for a long time,” says Pal. “Coming up with a p...
https://www.servicenow.com/workflow/it-transformation/enterprise-ai-crossing-valley-of-death.html
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Employers need to redesign workspaces for safety and to encourage collaboration and a positive culture
New, activity-based working schemes can be adapted for post-pandemic office life
“Staggered...
https://www.servicenow.com/workflow/employee-engagement/3-trends-in-post-covid-office-design.html
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Welcome to the new world of work, where the hybrid workforce is here to stay. A lot of CEOs have reached out to me, and they’ve asked how ServiceNow is thinking about going back to work. I mean, if...
https://www.servicenow.com/workflow/employee-engagement/the-hybrid-workforce-is-here-to-stay.html
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[AI will impact the nonprofit workforce too ](https://www.servicenow.com/workflow/employee-engagement/ai-will-impact-nonprofit-tech-workforce-too.html)
 data, operational data, and previous customer studies. At the same time interview key em...
https://www.servicenow.com/workflow/customer-experience/how-to-create-a-customer-journey-map.html
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To understand how businesses are balancing the pursuit of profit with sustainability and social justice concerns, ServiceNow and ThoughtLab surveyed [1,000 global executives in manufacturing](https...
https://www.servicenow.com/workflow/it-transformation/esg-companies-report.html
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https://www.servicenow.com/workflow/security-risk/securing-growth.html
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Welcome to the new world of work, where the war for talent is fiercer than ever before. The balance of power between workers and employers has shifted. Job openings are at an all-time high. People ...
https://www.servicenow.com/workflow/employee-engagement/war-for-talent-is-hotter-than-ever.html
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From intelligently automating essential processes to revolutionizing customer and employee experiences, there’s almost nothing artificial intelligence (AI) can’t do. That became crystal clear in 20...
https://www.servicenow.com/workflow/hyperautomation-low-code/top-10-stories-2023.html
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If you’re curious how hot a commodity customer feedback is these days, look no further than your inbox, where product-review requests and customer-experience surveys arrive early and often. But too...
https://www.servicenow.com/workflow/customer-experience/4-customer-feedback-best-practices.html
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But some are raising red flags. Greene says that because AI relies on human-inputted data to make decisions, there’s the potential for bias to infect the algorithms. Removing humans from decision-m...
https://www.servicenow.com/workflow/employee-engagement/using-ai-to-remake-human-resources.html
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Technology Provider Service Management Fuel growth and streamline work across your ecosystem with one platform for sales, service, and support powered by AI. Watch Demo Get Data Sheet
Technol...
https://www.servicenow.com/products/technology-provider-service-management.html
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The business world faces a reckoning. Is profit really all that matters? Or do companies have a role to play in confronting some of humanity’s most pressing issues? Over the past few years, regulat...
https://www.servicenow.com/workflow/customer-experience/without-governance-there-is-no-esg.html
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Connect IT and operations, without compromising security. Give all stakeholders the information they need with a clear, visible process to get products to market on schedule.
Get a comprehensive v...
https://www.servicenow.com/products/manufacturing-connected-workforce.html
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Risk is everywhere. That’s especially true when sending a rocket into space.
In the 1990s, some engineers at NASA were eager to try out a new system that would allow them to track and control a s...
https://www.servicenow.com/workflow/security-risk/cybersecurity-risk-management.html
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Employee resistance to change is still a major headache for executives responsible for [digital transformation](https://www.servicenow.com/workflow/hyperautomation-low-code/process-mining-digital-e...
https://www.servicenow.com/workflow/employee-engagement/transformation-change-management.html
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https://www.servicenow.com/workflow/hyperautomation-low-code/heroes-of-citizen-development.html
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