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Learn how to bypass skill prerequisites in Change Request flows without breaking OOB logic or compromising security. This post reveals two upgrade‑safe strategies - impersonation vs field mapping -...
Correctly Utilizing Service Accounts in Flow Designer Integrations
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Requirement Overview:
If I want to attach the email that was forwarded to ServiceNow (which did not create a case) to the Resend your email notification, so that the recipient knows which email i...
Attach the forwarded email as an attachment to the static email notification
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Requirement Overview
The core objective is to automate the extraction of modified user attributes from the Lifecycle Event (LE) Case and its associated records. When a transfer occurs, the system...
Automating Historical Data Synchronization: Sending Old vs. New Attribute Payloads to Okta
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Why Modern CXOs, GMs, Practice Heads & Directors Are Turning to Connected Data for Faster, Smarter Decisions In enterprise landscape, data is everywhere—but insight is not. Most organizations strug...
Unify Business Data with ServiceNow Workflow Data Fabric
REDE Consulting
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about 1 month
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I feel that a lot of user experience issues in ServiceNow come from limitations of the TinyMCE editor.
Ritesh and his team at Intellective decided to improve the Knowledge base with Amaze.
Featu...
nullEDGE - Better user experience using AI with Ritesh Dalal » Rubén Ferrero
ServiceNow Archives » Rubén Ferrero
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about 1 month
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Requirement Overview:
In ServiceNow Lifecycle Events, activity sets can occasionally become stuck in an Awaiting Trigger state, preventing the progression of HR cases. The objective was to develo...
Retriggering Stuck HR Activity Sets Without Duplicate Task CreationRequirement Overview
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Requirement Overview: In ServiceNow HR Service Delivery (HRSD), Lifecycle Events are the engine behind complex processes like enterprise onboarding. However, as business requirements grow, you migh...
Overcoming the 25-Activity Set Limit in ServiceNow Lifecycle Events
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Most automation stops at "If-This-Then-That." Agentic AI goes further - it analyzes, adapts, and executes across APIs, legacy portals, and compliance checks. In this post, we show how ServiceNow be...
The Rise of Agentic AI - Automating the "Un‑automatable" with Now Assist, Flow Designer, and RPA Hub
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A robust Common Service Data Model (CSDM) Foundation is essential for organizations seeking to maximize the value of their ServiceNow platform. Foundation Data underpins all Configuration Managemen...
Strengthening CSDM Data Foundations: Best Practices, Lessons Learned, and FAQs
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Master the central brain of your platform by learning to manage tables, inheritance, and overrides like a pro. Build a cleaner, more scalable instance by understanding the core logic behind every S...
Understanding the ServiceNow Dictionary: A Guide to Database Schema and Configuration
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Master ServiceNow Update Sets management with this expert guide for developers. Learn why the platform restricts the delete action and how to use GlideRecord scripts to safely clean the sys\_updat...
How to Delete Update Sets in ServiceNow (The Safe and Strategic Way)
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Standardization of UX catalog item design.
Have you ever considered having a standardized UX design for your catalog items? The reason for this article was that we quickly discovered that several ...
Standardization of UX catalog item design.
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In record producers for e.g. incident creation”, we often ask users to give a description of their problem. But did you know that you can provide a dynamic template for the user to fill out directl...
Dynamic template for users to fill out.
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In record producers for e.g. incident creation”, we often ask users to give a description of their problem. But did you know that you can provide a dynamic template for the user to fill out directl...
Dynamic template for users to fill out.
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about 1 month
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In record producers for e.g. incident creation”, we often ask users to give a description of their problem. But did you know that you can provide a dynamic template for the user to fill out directl...
Dynamic template for users to fill out.
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[Leia em ...
🔍 Global search is missing from instance?
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Use case: On the My Request page, there is a filter for Open Request and Closed Request. These two filters shows same columns as Request, State, and Updated. The business requirement was that if I ...
Closed ticket sorting on My Request page on ESC portal
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Making the Meetup More Engaging
As one of the organizers of the Hungarian ServiceNow Developer meetup, I'm always thinking about what kind of content we should prepare from event to event. We rea...
From Listening to Doing: An Interactive ServiceNow AI Meetup in Hungary
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Update Sets served us well in the early days of ServiceNow, but they're no match for the speed and scale modern enterprises demand. Manual migrations slow teams down and introduce risk. The future ...
Moving Beyond Update Sets: Architecting CI/CD with Jenkins & GitHub
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One Studio to rule them all, One Studio to find them, One Studio to bring them all, and in one interface bind them.
How many studios can you name without looking?
Each one had its own limitations...
nullEDGE - ServiceNow Studio with Ishaan Shoor » Rubén Ferrero
ServiceNow Archives » Rubén Ferrero
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about 1 month
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Steps to reproduce the issue:
1. Navigate to “ESC Portal” under Self-Service.
2. In the search bar, type job.
3. After searching the above keyword, you will be redirected to the “/esc?id=search” p...
The Human Resources topic is not getting removed from ESC portal on “search” page.
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In enterprise landscape, data has surpassed every asset in both volume and strategic importance. Yet, many organizations still struggle to convert massive, fast-moving data streams into insights th...
RaptorDB: Real-Time Insights from Massive Data—Built for Modern Decision Makers
REDE Consulting
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about 1 month
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Framework
Agent Client Collector is an agent that is installed on infrastructure components. The Agent Client Collector executes commands on the machines it is installed on and sends output data t...
Video
MID Server and MID-Less Workstation Discovery Using Agent Client Collector – How to make decision?
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Please find the solution below
1. Navigate to Service Portal > Widget
2. Click New
3. Create a new widget with Watch List functionality
4. I have attached the XML of the Watch List Widget
After c...
Enable Opened for/Requested by to add users to watch list from My Requests page in on ESC portal
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ServiceNow FAQs explained with live videos and real platform demonstrations. Watch step-by-step ServiceNow tutorials to understand how the platform actually works in a real instance.
ServiceNow FAQs Explained with Live Videos and Real Platform Demonstrations
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