I feel that a lot of user experience issues in ServiceNow come from limitations of the TinyMCE editor.

Ritesh and his team at Intellective decided to improve the Knowledge base with Amaze.

Features

In this nullEDGE session, he demos some of its features:

• Visual drag-and-drop editor with pre-built templates.
• Connection to multiple asset libraries.
• AI chat companion for “vibe-documenting”.

At SwissFlowIt, we reached the same conclusion that knowledge sharing needed a better experience, but we took a different route with Documate.

Different apps, same painful starting point!

References

• Ritesh Dalal: LinkedIn
• Intellective: Amaze
• nullEDGE Website
• nullEDGE YouTube channel
• My LinkedIn posts #nullEDGEAdvent (any feedback is welcomed!)
• Intro to my nullEDGE advent calendar adventure

The post nullEDGE – Better user experience using AI with Ritesh Dalal appeared first on Rubén Ferrero.