ServiceNow News
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We look forward to seeing you at our 2025 ITSM Service Operations Workspace events! Check out the links to register and please be sure to bookmark this page as we will be updating the list regularl...
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2025 ITSM Service Operations Workspace Events
New article articles in ServiceNow Community
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8 months
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There are several prerequisites before we start implementing any solution in ServiceNow. One of them is to define the test personas (also called actors). These test users will be used to test the b...
Impersonate function on the CSM or any other portals - Is it possible?
New article articles in ServiceNow Community
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8 months
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Before BR, Update - true
Condition: current.description.changes();
Choose the table name (Incident or Story, etc.) and field name (description) on the condition - as per your requirement.
(funct...
Differentiate Old Work notes and New Work notes on a String field (5000 characters)
New article articles in ServiceNow Community
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8 months
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How awesome it would be if we can visually see a ServiceNow scope app and be able to chat with it. This blog covers required setup to achieve this.
Zero Copy Connectors are here: Unlock real-time enterprise data without the risk
Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across sy...
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Zero Copy Connectors are here: Unlock real-time enterprise data without the risk
New article articles in ServiceNow Community
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8 months
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Performance analytics is powerful, and for future trends and historic graphs it certainly has its well-deserved place in the ServiceNow toolkit.
However there are some unsung features of the 'clas...
You may not need PA for that... Two lesser used standard report features
New article articles in ServiceNow Community
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8 months
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Complex regulatory and risk environment, organizations across industries are investing heavily in Governance, Risk, and Compliance (GRC)...
Insights into Success Factors That Make GRC Implementations Sustainable and Value-Driven
REDE Consulting
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8 months
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Block data entry into Task records based PCI data on LUHN format
PCI blocking on LUHN format
New article articles in ServiceNow Community
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8 months
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Note from the Author:
This article is the full-text reprint of _Deitsch’s DREAM – Design Reference for Enterprise AI Maturity_, originally published at: <https://david.deitsch.org/p/deitschs-drea...
Deitsch's DREAM v1.0 - Design Reference for Enterprise AI Maturity
New article articles in ServiceNow Community
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8 months
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Now we can break down the how Taxonomy supports functions on the portal, starting with Search Filtering. The basic function here is if you perform a global search on the portal, you will get a numb...
Taxonomy - Search Filtering
New article articles in ServiceNow Community
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8 months
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![AI Learning Days Logo - Black.png](https://www.servicenow.com/community/image/serverpage/image-id/451413iF36CE1284DBB72EB/image-dimensions/330x94/is-moderation-mode/true?v=v2 "AI Learning Days Lo...
Have you heard about AI Learning Days?!
New article articles in ServiceNow Community
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8 months
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Service Operations Workspace Academy: Getting Started with SOW
ServiceNow Community
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8 months
Dear SNUG Romandie Community
What an amazing SNUG experience yesterday at the 16th edition of SNUG Romandie, hosted by DXC at the Octagon in Geneva. You made it delightful, inspiring and a huge...
Thank you for SNUG Romandie #16 – Inspiration, innovation, and hands-on AI!
New article articles in ServiceNow Community
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8 months
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AI is moving fast—so fast that companies might be deploying it before setting up the controls that help manage the risks. As a general counsel, I’ve experienced firsthand how AI can drive efficienc...
AI Governance: A Corporate Counsel’s Guide
workflow.servicenow.com
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8 months
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Configure MCP Client in ServiceNow
Pre-requisites
Midserver to run the mcp client, mcp server and ollama service to access llama 3.2 model
Install ServiceNow spoke which has the action to exec...
Agentic AI - Create MCP Client and access it from Virtual agent topic
New article articles in ServiceNow Community
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8 months
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Introduction
We’re excited to introduce the new Notifications feature for Employee Centre, providing employees with timely and relevant updates in one central location. As the portal continues to...
Notifications for Employee Center
New article articles in ServiceNow Community
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8 months
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Introduction
We’re thrilled to introduce the new unified Appointment Booking feature, now available on both the Employee Centre Pro Portal and EC Pro Kiosk. This feature allows employees to easil...
Appointment Booking (Employee Center Pro)
New article articles in ServiceNow Community
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8 months
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