ServiceNow News
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Discovery and dependency mapping involves many misconceptions....
What's wrong with common discovery and dependency mapping approaches?
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If your users complain that they did not receive expected email notifications, or if email is stuck in the Outbox for a long time, this is the video for you.
It explains common causes for an inst...
Troubleshooting Outbound Email Part 3 of 6: Instance Does Not Send Email
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All new Discovery and MID Server Solutions resource page
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Who doesn't love a good summer road trip?
You usually know whe...
Effective IT — like any good road trip — "Starts with the Map."
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In the ServiceNow > IT Governance, Risk and Compliance Plugin we see examples from multiple standards, frameworks, guidance and regulations. This post explains an approach to updating COBIT with th...
Innovation of the Year K15? IT GRC > Authoritative Sources > COBIT 5
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Our last video, [Troubleshooting Outbound Email Part 1 of 6: Introduction](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=3bed622ddbd0dbc01dcaf3231f96196a), explained how t...
Troubleshooting Outbound Email Part 2 of 6: Notification Fails to Create sys_email Record
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As people become increasingly accustomed to accessing applicati...
The Age of Services Has Arrived… just in time for the summer
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Many organizations are now using Agile software development methods to deliver quality working software faster. Scrum is an especially popular Agile framework where self-organizing teams plan, work...
Managing software development using the SDLC application
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New England ServiceNow Community,
We are looking for one more customer presenter at the upcoming SNUG on August 13th in Foxborough!
It would involve 20 minutes of presentation - ppt slides or a ...
Interested in sharing how you use ServiceNow at the upcoming SNUG?
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This week's [best practices article](https://hi.service-now.com/kb%5Fview.do?sysparm%5Farticle=KB0540192&ni.dependent.topic=kb%5Fknowledge.category&prd%5Fchk=64d4111a85ef0500f6596ad46389742a&syspar...
Practice Makes Perfect: Business Rules Best Practices
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