If your users complain that they did not receive expected email notifications, or if email is stuck in the Outbox for a long time, this is the video for you.

It explains common causes for an instance not sending email and shows how to resolve these issues quickly.

If you haven't seen our Troubleshooting Outbound Email: Introduction video, consider watching it first. It will give you an overview of how the outbound email process works in a properly functioning instance.

For more information on outbound email, see:

ServiceNow Product Documentation

Email Properties - ServiceNow Wiki

You can also search the community for related threads regarding your instance failing to send email.

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