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student_material_philly_Sept16.zip

student_material_philly_Sept16.zip

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ServiceNow Basics: Video Resources for New Team Members

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![image](https://community.servicenow.com/community/image/serverpage/image-id/157433iB3B5BA98D4AF74F3/image-size/large?v=v2&px=999) The Knowledge Base is kept current with frequent edits and addit...

Knowledge Base Weekly Digest: September 16, 2014

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A handful of vendors have built SQL Server and Exchange performance products that can be deployed to collect performance metrics. So Why do the Monitor from your ServiceNow Instance? The short answ...

Monitor from ServiceNow your MS-SQL & MS-Exchange

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Top Ten Solutions - September 15, 2014

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Thatcher Ramsden's Presentation on integrating with Workday from the September 11th, MN LUG meeting.

Polaris_ServiceNow_Workday_Integration_v2.ppt

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How to make a great IT self-service portal.

How to make a great IT self-service portal.

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If you are experiencing an email outage on your instance due to a configuration issue or email setting change, your ServiceNow administrator can now easily and efficiently request that email be rep...

Requesting email re-provisioning for your instance

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Pictures from 6th Suisse romande SNUG meeting

Pictures from 6th Suisse romande SNUG meeting

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Tagging documents in UI14

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Custom Charts - mostly working

Custom Charts - mostly working

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The Project Management application provides a suite of tools that aid in managing projects, tasks, and resources, as this video demonstrates. For more information on project management, see: Prod...

Getting Started with ServiceNow Project Management

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![image](https://community.servicenow.com/community/image/serverpage/image-id/157429i70C76EA4DAE4CC9D/image-size/large?v=v2&px=999)Enterprise service management has grown in complexity and scale wi...

Manufactured vs. Modular, Who Wins in ESM?

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Customizing your homepage

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PPM: Now that we have the requested projects in the Demand Management module & in-flight projects in Project, we now need to make sure everyone knows how to keep that info updated in ServiceNow. I...

Kelly's SN implementation Blog Post #9

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![image](https://community.servicenow.com/community/image/serverpage/image-id/156493i0EB9BBD77B49D97D/image-size/large?v=v2&px=999) By Etta Wilson ServiceNow Architect and Administrator CareFusi...

A Year in the Life: Transforming Project Portfolio Management

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Dave Wright talks about applying Service Management principles to parts of the business outside of IT. This is pretty good people, and it will give you a good idea of how we are approaching the ind...

Service Transformation w/Dave Wright

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The employees within your organization have specific needs. This video explains how you can customize the service catalog to make sure your users can easily find and order the equipment and service...

Service Catalog: How to Set Up an Order Guide

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Various Variables in Service Catalog

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Updated "Choose an Action" list on HI Self-Service Homepage

Updated "Choose an Action" list on HI Self-Service Homepage

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On a note related to audit / assurance costs, ISACA is now making full audit templates in word.doc format available to its members for free. The comprehensive content can allow process owners and m...

AuditNow as a positive disruptive force and where we're headed? C5Now?

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![image](https://community.servicenow.com/community/image/serverpage/image-id/157441i3EF8F6C7EB5B9022/image-size/large?v=v2&px=999) According to a 2014 service availability benchmark survey by Co...

A Risk in Relying on Virtualization to Ensure Service Availability

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Scheduling reports - periodically, monthly, weekly or daily

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When they need additional information on hurdles that our customers are coming across, ServiceNow employees use some of the Knowledge Base's (KB) top articles to help them out and gain better knowl...

Think Like a ServiceNow Employee: August 2014 Top KB Articles

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Password reset is one of the most common requests in an information technology organization. This video provides a brief tour of the Password Reset application and explains how you can use it to au...

ServiceNow Basics: Password Reset

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