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Attached is a 'How-to' I created for our CIO to pull up the Demand Backlog, CIO Roadmap (we renamed as 'IT Roadmap'), and the Bubble Chart. Thought this may be of help to others who need to create ...

How-to on Demand & Project Visualizations

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Kelly's SN implementation Blog Post 8 PPM Setup Updates — Week 2 of 2 for getting Demand Management & a bit of Project set up Friday was the deadline to have our PPM functionality set up in the D...

Kelly's SN implementation Blog Post #8

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Knowledge Base Weekly Digest: September 3, 2014

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Years ago no one thought computing mattered to any but computer people. (I know. I was there.) Today, almost every enterprise of every size and type depends on computing to do business. Today, mos...

Why Your Enterprise Can't -- and Shouldn't -- Spell "GRC" Without "ITSM"

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Organizations that have implemented strong configuration management processes typically have the highest levels of system availability. However, infrastructure configuration has remained a manual a...

ServiceNow Configuration Automation Demo

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I have that many blogs in the ServiceNow Community now I thought it wise to take stock and to introduce some semblance of structure. So here you have what I have classified as the social blogs (yes...

Blog Summary: Social Media

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I have that many blogs in the ServiceNow Community now I thought it wise to take stock and to introduce some semblance of structure. So here you have what I have classified as the enterprise servic...

Blog Summary: Enterprise Service Management, Custom Apps, And ServiceNow

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I have that many blogs in the ServiceNow Community now I thought it wise to take stock and to introduce some semblance of structure. So here you have what I have classified as the thinking differen...

Blog Summary: Thinking Differently And The Need For IT Change

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I have that many blogs in the ServiceNow Community now I thought it wise to take stock and to introduce some semblance of structure. So here you have what I have classified as the improvement blogs...

Blog Summary: Improving IT Operations

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Rencontrez ING Bank France, Sanofi-Pasteur MSD et Swisslife le 8 octobre í Paris

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Top Ten Solutions - September 2, 2014

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I heard the saying _"Your attitude determines your altitude"_ for the first time last week (I obviously live a very sheltered life). It seemed very apt on both a personal and professional level. A...

Working In IT: Does Your Attitude Determine Your Altitude?

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_How it is going:_ Following up on my previous entry, we are still working towards the items below and still dealing with some of the same issues. Here is how it is going… Need \= Prioritize the ...

BLOG post #2 - "NOW on NOW — Using Demand Management at ServiceNow"

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Managing the New and Edit buttons on related lists

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Bringing the Update Set Picker back from the UI14 Gear Menu

Bringing the Update Set Picker back from the UI14 Gear Menu

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If your incoming email to incident emerges with file attachments and missing images, it's likely that your dealing with a pesky file type known as winmail.dat. When support inquiries arrive by emai...

Email to Incident Missing Images

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Form design is an alternative way to personalize forms. It allows you to change form appearance simply by clicking and dragging available fields and field types to the places you want them to appea...

Getting Started with Form Design

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How capable are your ITSM processes? Do they meet the needs of the business? ISACA has released a Self-Assessment Guide: Using COBIT 5\. The publication and tool kit are free to ISACA members. Ask ...

Self-Assess Your Processes Capability

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In a recent webinar (you can access the on demand recording [here](http://info.servicenow.com/LP=2877) ), [mike.malcangio](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&u...

Service Catalog Webinar Q&A

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I've written on IT service management (ITSM) metrics before but a recent webinar (the on-demand recording is available [here](http://info.servicenow.com/LP=2877)) with colleagues [Paul van Nistelro...

13 ITSM Metrics Best Practices

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Send us a Service Catalog Selfie for the upcoming Eastern PA SNUG!

Send us a Service Catalog Selfie for the upcoming Eastern PA SNUG!

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Back in earlier versions of the platform (Pre-Calgary), whenever a customer admin would need to make an alter against a table, such as when adding a new column on an instance using a MySQL DB (Orac...

Table Alters in Calgary and later releases

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The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest. R...

Knowledge Base Weekly Digest: August 26, 2014

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SCOM'ers need some Lovin' too!

SCOM'ers need some Lovin' too!

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PPM Setup Updates We just finished week 1 of 2 of our big scramble to get some PPM functionality set up (in what must be record time) to empower leadership to have more involvement in ranking the...

Kelly's SN implementation Blog Post #7

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