ServiceNow News
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In this episode, you can find tips and tricks for using the powerful Discovery tool to identify, maintain, and get control of the configuration items in your Configuration Management Database (CMDB...
Episode 5: Discovery - Tips, Tricks, and Best Practices
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over 10 years
Since Fuji, administrators can now add indexes to their own instances as needed. Fellow support agent [Bill Tang](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=63329...
What index should it be? - OR - Slow Queries explained
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over 10 years
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In this episode, [ben.yukich](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=67f2d6e1db1c1fc09c9ffb651f9619c3) provides tips and tricks for using the powerful Discove...
TechBytes Episode 5: Discovery - Tips, Tricks, and Best Practices
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over 10 years
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Since we launched the Customer Self-Service (CSS) Portal in March, you've given us a lot of great insight into your user experience! Based on your feedback, we've added a new search feature, respon...
4 Feature Updates to the Customer Self-Service Portal
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over 10 years
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Earlier this week I blogged about customers that I've spoken to this year and their desire to work towards adopting DevOps tools and ways of working.
In case you missed it read [Unicorns are cool,...
The first evolutionary steps to continuous flow - visualize existing work
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over 10 years
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An inbound email action script has access to various pieces of an inbound email through script variables. The script variables email.from and email.origemail can be different.
email.from
email.fr...
The difference between Inbound Email Action variables email.from & email.origemail
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over 10 years
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Email send 4
sent
YES
Sent ok
Here is the final activity formatter displaying the emails on the incident form.
Note that there are only the sent and received correctly\ emails which are shown....
Journals with Activity formatter does not show ALL Send/receive emails
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over 10 years
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This video explains the different types of indicators that you can create for Performance Analytics in the ServiceNow platform, and demonstrates the process for creating a manual indicator, then co...
Video
How to Create an Indicator for Performance Analytics
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over 10 years
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Having been around at ServiceNow for a while now the highlight of my week is still getting the opportunity to meet with customers and hear how they are using the product to solve business challenge...
Video
Unicorns are cool, but DevOps horses pull a lot of weight
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over 10 years
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We've heard that it's hard to navigate the wiki and see all the content for a particular area. The navigation structure is flat and based on tasks. But most people first identify a product area and...
New documentation site: organized to help you find answers fast
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over 10 years
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