Email send 4

sent

YES

Sent ok

Here is the final activity formatter displaying the emails on the incident form.

Note that there are only the sent and received correctly* emails which are shown.

*correctly means email with the field 'Type' of received or sent on the email table.

Also note, activity formatter only shows emails that match the displayed record

On the email table, the field 'target' holds the related record. This TARGET field needs to contain the record you have opened.

On our example, incident INC0010010

Conclusion

Journals with Activity formatter with "Send/received emails" enabled will not show ignored, failed or skipped emails and will only show record where the email target field matches the current open record.

What have we learn

After reading this blog, you show know:

• Why some journals do not show 'send/receive emails.
• Where to find the target on an email
• Where the final send and received emails are stored

More information:

Note: Tested on Fuji, using Firefox