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The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest. W...

November Knowledge Base Digest: Service Catalog

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Other posts related to Themes ["Helsinki Gray" UI16 Theme](community?id=community%5Fblog&sys%5Fid=40dd26e9dbd0dbc01dcaf3231f96197e) [Istanbul Theme Properties Visual Guide](https://www.servicenow...

Kingston Theme Properties Visual Guide

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For many years, customer engagement was messaged to be the epitome for customer service/support teams. "You need to engage the customer in a meaningful way", we said. "You need to engage them in th...

Ok, you engaged me. What now???

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"We need a dashboard for our executives." This is one of the most consistent requests I hear from the customers I work with. My response is usually along the lines of "Great we can do that. Now, l...

Go Beyond the Executive Dashboard with In-Platform Analytics

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A semaphore is used on the platform to limit the number of transactions that can occur on a node at one time in order to protect resources on the node. When a user submits a request, it is routed t...

Troubleshooting Stuck Default Semaphores

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Decoding SLA Condition Types

Decoding SLA Condition Types

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At ServiceNow we use a very different cliché than "eat our own dog food", instead we say we "drink our own champagne". And rightfully so, ServiceNow's IT products are saving enterprises millions of...

Project Portfolio Management Shows Strong Results in Now on Now

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Is HR Doing Enough to Keep Up with Technology?

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SLAs in Kingston just got way better!

SLAs in Kingston just got way better!

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SLAs in Kingston just got way better! Video

SLAs in Kingston just got way better!

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So, this time I my journey took me into the Service Portal and the widgets. This time I was looking at a knowledge article within the portal and wonder who I can make the picture bigger if I clicke...

My uncharted voyage in Widget and Link function

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Usuário::. Como trocar o idioma? Português / Inglês

Usuário::. Como trocar o idioma? Português / Inglês

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There have been reports users are unable to switch domains after upgrading to Helsinki. Here are more details about it. Symptoms: In Domain Separated instance, after upgrade to Helsinki Patch 9 or...

Workaround For: Domain Picker breaking after upgrade

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One of the things I love about Portal is the ability to leverage the recordWatch functionality in order to create real-time experiences. In a recent workshop, we created a few custom widgets that ...

Using recordWatch for Service Portal in Jakarta

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Mergers & Acquisitions: Five Steps Toward Transparency

Mergers & Acquisitions: Five Steps Toward Transparency

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TestFile.txt

TestFile.txt

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Hello, Community! It's the most wonderful time of the year! Time for registration to open for Knowledge18! Already, you say? Yes! We are thrilled to announce that [Knowledge18 registration is open...

Registration for Knowledge18 Is Open!

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ServiceNow Video: How to Create SLAs

ServiceNow Video: How to Create SLAs

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Capture the template being used in record chosen from the template bar

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You've ensured that the out-of-the-box Performance Analytics content is properly pointing at the correct data structures in your ServiceNow instance. Now it's time to collect the data for the indic...

Collect Performance Analytics Data

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Configure Performance Analytics Data Sources

Configure Performance Analytics Data Sources

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Configure SLAs using the Retroactive Pause Condition Video

Configure SLAs using the Retroactive Pause Condition

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This page lists the Performance Analytics content packs that should be activated with the Performance Analytics for Software Asset Management entitlement. Cross-reference each plugin with the versi...

Performance Analytics for Software Asset Management Content Pack Plugins

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This page lists the Performance Analytics content packs that should be activated with the Performance Analytics for Service Watch Insight entitlement. Cross-reference each plugin with the version o...

Performance Analytics for Service Watch Insight Content Pack Plugins

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This page lists the Performance Analytics content packs that should be activated with the Performance Analytics for Service Strategy entitlement. Cross-reference each plugin with the version of Ser...

Performance Analytics for Service Strategy Content Pack Plugins

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