Configure SLAs using the Retroactive Pause Condition
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Nov 15, 2017
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article
ServiceNow - Retroactive Pause - SLA Condition - YouTube
In the video above, I address the following:
* How to conceptualize Retroactive Start and Retroactive Pause conditions;
* How to construct SLAs using Retroactive Pause conditions;
* Response to ServiceNow Community Post: https://community.servicenow.com/message/1206329#1206329
* How SLAs with Retroactive Start and Pause conditions react to different situations.
View original source
https://www.servicenow.com/community/south-florida-snug/configure-slas-using-the-retroactive-pause-condition/ba-p/2294922