ServiceNow Video: How to Create SLAs
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Nov 16, 2017
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article
Community!
In the segment below, I address the user's question from a previous ServiceNow Community Post.
More specifically, I created 3 SLAs to address the Acknowledgement of the Incident Ticket, The Solution Communicated to the Customer and the Resolution of the Incident Ticket.
Hope it helps!
ServiceNow - How to Create SLAs - YouTube
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https://www.servicenow.com/community/south-florida-snug/servicenow-video-how-to-create-slas/ba-p/2294937