ServiceNow Research: The unsolved challenges of LLMs in open-ended web tasks

SES5082

In this preview session, you will get a sneak peek into how ServiceNow® Research tackles the challenges of developing AI agents capable of learning new tasks on the web without prior examples. To do so, the team harnesses the capabilities of large language models (LLMs) as generalist web agents. Join this session to learn about the results of ServiceNow Research's experiments and what it means in the ServiceNow environment.

Open innovation: AI Alliance and BigCode

SES5094

Open and transparent development speeds up innovation, builds trust in the AI supply chain, and democratizes human-centered AI. ServiceNow has embraced a hybrid approach, cultivating open innovation with alliances across academia, industry, independent researchers, and nonprofits while accelerating ServiceNow’s in-house GenAI roadmap. Come to this session to learn about ServiceNow's leadership roles in the BigCode project and the AI Alliance.

Ask the Experts: Exploring ideas to foster safer and more trustworthy generative AI workflows

CCE1666-K23

<p>The rise of AI-driven applications has led to an increased need for safety and trust in AI workflows. In this session, we will discuss strategies and techniques for integrating safety mechanisms into AI solutions without sacrificing performance or user experience. Rather than providing prescriptive guidance, this session will serve as a community discussion starter, encouraging participants to share their own experiences and insights on data privacy, bias mitigation, anomaly detection, and handling non-standard language patterns. Whether you are a seasoned AI developer or new to generative AI, we invite you to join us in this conversation and learn from the experiences of others. Together, we can work towards building AI systems that are secure, compliant, and capable of addressing the challenges of our ever-evolving digital landscape.</p>