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Supercharge your ITSM workflows with GenAI capabilities for Incident Management
K24 - Lab session - Now Assist for IT Service Management
K24 – Now Learning - Scripting in ServiceNow Fundamentals
Conference Sessions
Supercharge your ITSM workflows with GenAI capabilities for Incident Management
NLL1429
<p>Discover the overall architecture of Now Assist for ITSM, required plug-ins, how to configure experiences, and use capabilities. Activate features like incident summarization, resolution notes generation, and chat summarization.</p>
Lab: Optimize and manage vendor relationships and vendor performance from a single destination
LAB2420-K23
<p>Make informed decisions to maximize your vendor's value with Vendor Manager Workspace in ServiceNow<span style="font-size: 12.0pt;">®</span>. Vendor Management Workspace aggregates all vendor data across the platform to provide performance and relationship analytics in a single view. Configure metric models, breakdowns, targets and jobs for your vendors to easily view and manage vendor services and performance. Track and analyze how your vendors are executing on their goals and which areas need attention from a unified, central location. Integrate data from Service Portfolio Management, Contract Management, Assets, SLA Contracts, Vendor Risk Management, and Continual Improvement Management (CIM) applications.</p>
Transforming Code With Flow Designer & Now Assist
SNU1035
In this hands-on lab, you will learn how to transform Script Includes into reusable Actions using Flow Designer. Discover how Now Assist accelerates modernization by generating and refactoring code, ensuring complex logic becomes accessible to every developer. Through demos, discussion and a hands-on lab, we’ll explore defining inputs and outputs, embedding AI-assisted logic, and best practices for evolving your instance toward low-code.
Let’s Talk About Embracing Change: OCM for Platform Owners
SNU1001
Change is the only constant in our lives, especially for ServiceNow platform owners who have to constantly navigate new releases and the fast-paced evolution. Successful change can be the difference between managing a growing platform and merely maintaining one. That’s why we designed this session to explore Organizational Change Management (OCM) strategies. Discover testimonies from platform owners who have used OCM frameworks, strategic planning, and effective communication. Whether you’re new to ServiceNow or a seasoned expert, come ready to connect and share your approach to change.
What everyone in ServiceNow land needs to know at a minimum about CIs vs. assets
SNU3324
"Aren't they the same?" many ask. Short answer: "Um, actually, no. They differ fundamentally." This session is for everyone, HR and Customer Service included. You don't need to be in ITOM or ITSM to benefit. We'll cover primary relationships, distinctions, and explanations of asset and configuration management. We'll also discuss where to focus based on your needs and long-term strategies, and explore further avenues in both practices.
Transitioning to Service Operations Workspace: Enhancing efficiency & experience
SNU3319
Enhance your ITSM and ITOM to stay competitive. Join our pre-conference training on ServiceNow Service Operations Workspace—revolutionizing IT workflows for a unified user experience. Learn the advantages over traditional ITSM Agent Workspace, and how to configure and personalize the agent experience to fit your needs. Modernize your IT strategy and confidently navigate future challenges. Lead your IT operations into a new era of service excellence.
Improve MTTR with Now Assist Skill Kit
SNU3291
Use the Now Assist Skill Kit and Data Kit to generate custom skills. The Knowledge Review skill reviews KB Articles and suggests improvements for accuracy, clarity, and usability. The Suggested Knowledge skill proposes augmenting or creating new articles at incident/case closure based on resolution notes. The Just-In-Time Knowledge skill offers troubleshooting suggestions by parsing similar cases, incidents, and articles. By the end of this lab, participants will gain hands-on experience in designing and deploying AI-driven skills.
Architecting success: Unlocking the secrets of ServiceNow excellence
SNU3274
Architecture excellence is crucial for ServiceNow implementations as it ensures scalability, reliability, & alignment with business goals, ultimately leading to more effective and efficient solutions. Join us for an engaging and interactive session where we dive into the core principles of ServiceNow's Architecture Excellence. This session is designed to empower experienced implementers, business process analysts, technical consultants, solution consultants, architects, & technical project managers—anyone who would like to expand their knowledge of the cornerstones of architecture excellence.
Accelerate vulnerability exposure response with Agentic AI
SNU3270
Automatically monitor CISA KEV for newly exploitable vulnerabilities, track remediation progress, and provide SLA compliance insights. Ask questions in natural language to streamline vulnerability management and improve security efficiency with this powerful agent that accelerates response times.