Thomas Braun
Senior Principal Success Architect
Thomas has 10+ years of experience in advising and delivering IT transformation projects. He is in the role of a Success Architect. His expertise spans from providing strategic guidance on governance, value, and program management, to the hands-on execution of IT software implementation, with significant contributions to ServiceNow projects. With a holistic understanding of the technical and strategic aspects of IT, Thomas is familiar with guiding transformation projects to success, setting the focus to value and strategic coherence.
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How Schwarz and SAP are positioning themselves for the future with their CoEI
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Conference Sessions
How Schwarz and SAP are positioning themselves for the future with their CoEI
SES2017
<p>Learn how Schwarz and SAP established Centers of Excellence and Innovation. Using ServiceNow® Impact to help ensure the long-term success of ServiceNow as a strategic platform, each organization is able to use the Now Platform® to deliver value and generate a competitive edge.</p>
360 Exchange: Platform Owner Round Table: Customizing ServiceNow avoiding technical debt
SES3588
ServiceNow gives you the power to customize out-of-the-box applications and create your own custom applications. But when should you customize, and when should you configure? Join our experts for a discussion on customization best practices, including when to customize, how to avoid upgrade issues, and how to address existing technical debt. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
Building a Future-Ready CoEI: Insights from EMEA’s Leading Innovators
SES2593
Is your organization ready for tomorrow’s challenges? Join our panel with EMEA’s biggest customers to explore a game-changing CoE blueprint, powered by AI, that drives continuous transformation and sustainable success. By aligning strategy, governance, and efficiency, you’ll deliver measurable impact. See how vision, funding, roles, and ongoing value assessment ignite innovation and shape your future. Come prepared to question the status quo and build a relentless, future-ready CoEI.