Surbhi Bansal
Industry Solutions and Offerings Lead
Surbhi Bansal is the Industry Lead for ServiceNow at Coforge, where she brings extensive experience and a deep understanding of the ServiceNow platform to drive value for clients across various industries. She leverages her expertise to develop tailored solutions that address the unique challenges and requirements of each client, ultimately enabling them to achieve their business goals. Surbhi is committed to staying abreast of industry best practices and emerging trends in ServiceNow to ensure that Coforge remains at the forefront of innovation in the field.
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Coforge Partner Innovation Zone Session on Insurance offerings
Conference Sessions
Utilities Connections Management
SES2514
Coforge Connections Management Solution for Water bodies leverages CSM and FSM features for managing water and wastewater connection requests from home & commercial property owners & architects. This is a unified solution with integration to technologies like Maps, Payment gateways, CTI and Street works to automate complex processes. The solution provides: Unique portal curated for Utility customers to raise requests Process Automation Design and Playbook provides better UI for agents using LCNC functionality. Real-time dashboard that provides insights on requests, installations, and cases.
Coforge Partner Innovation Zone Session on Insurance offerings
PAT3029
In today's highly dynamic world, insurance companies need agility to adapt to changing technologies and business rules. Decoupling their core Policy Admin Systems from workflow engines allows them to do just that. ServiceNow® powerful workflow engine, with its multi-system integration capabilities, empowers insurers to manage complex workflows and incorporate new rules with ease. Coforge's end-to-end solution, built on deep insurance expertise, streamlines distribution channels and policy servicing.
Coforge's proposition for Disputes Management solution for Mastercard
SES2014
Coforge offers an automated, AI-driven next-gen Disputes Management solution that integrates Mastercard-specific rules with Reg E and Reg Z requirements into a cohesive rules engine. This ensures seamless end-to-end workflow and audit traceability. For the resolver group, it provides an augmented digital workforce leveraging machine learning, AI, and RPA to enhance efficiency and accuracy. Key benefits include reduced call volume, lower error rates, faster closure times, decreased cost per dispute, increased STP, consistent customer messaging, and an improved customer experience.