Suman Saurav
Global ServiceNow Head
Suman Saurav is an AVP and the ServiceNow Practice Head at Coforge.
With a wealth of experience in the IT industry, he leads the ServiceNow practice, overseeing its strategic direction and ensuring the delivery of innovative solutions to clients. Suman's expertise lies in harnessing the power of ServiceNow's platform to drive digital transformation, enhance operational efficiency, and elevate the overall customer experience. He is dedicated to staying at the forefront of technology trends and leveraging his knowledge to help organizations achieve their business objectives effectively.
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Utilities Connections Management
SES2514
Coforge Connections Management Solution for Water bodies leverages CSM and FSM features for managing water and wastewater connection requests from home & commercial property owners & architects. This is a unified solution with integration to technologies like Maps, Payment gateways, CTI and Street works to automate complex processes. The solution provides: Unique portal curated for Utility customers to raise requests Process Automation Design and Playbook provides better UI for agents using LCNC functionality. Real-time dashboard that provides insights on requests, installations, and cases.
Coforge's proposition for Disputes Management solution for Mastercard
SES2014
Coforge offers an automated, AI-driven next-gen Disputes Management solution that integrates Mastercard-specific rules with Reg E and Reg Z requirements into a cohesive rules engine. This ensures seamless end-to-end workflow and audit traceability. For the resolver group, it provides an augmented digital workforce leveraging machine learning, AI, and RPA to enhance efficiency and accuracy. Key benefits include reduced call volume, lower error rates, faster closure times, decreased cost per dispute, increased STP, consistent customer messaging, and an improved customer experience.