Every second counts: J&J’s Major Incident Management with alert automation

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Explore how Johnson & Johnson's Digital Command Center uses ServiceNow® for end-to-end major incident communication and incident response powered by the platform workflows and Notify with Twilio. The company's strategies ensure minimal operational impact and rapid restoration of normalcy. Join this session to see how the company uses Major Incident Workbench for communication, ad-hoc alerts and on-call scheduling, all geared towards improving business resilience and responsiveness during critical incidents.

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