Every second counts: J&J’s Major Incident Management with alert automation

SES2463

Explore how Johnson & Johnson's Digital Command Center uses ServiceNow® for end-to-end major incident communication and incident response powered by the platform workflows and Notify with Twilio. The company's strategies ensure minimal operational impact and rapid restoration of normalcy. Join this session to see how the company uses Major Incident Workbench for communication, ad-hoc alerts and on-call scheduling, all geared towards improving business resilience and responsiveness during critical incidents.

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J&J Success Story: De-customize your platform and elevate health scan scores

SES1800-K23

<p>Join this session to hear Johnson & Johnson's de-customization journey. As an early adopter of the platform from pre-Aspen release, challenges turned into opportunities. Through this journey, discover how J&J improved their Configuration Review / Health Scan scores from a mere 58% to an impressive 84% becoming one of the least customized 12 years old SN platform. This session is not just a tale of triumph, but a roadmap for others seeking to follow in J&J's footsteps. By sharing the J&J experience, we hope to inspire organizations everywhere to embrace minimal customization and reap the rewards that come with it.</p>

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