![Demand Insights survey invitation.png](https://www.servicenow.com/community/image/serverpage/image-id/418708iDE2FA2D24724952B/image-size/large/is-moderation-mode/true?v=v2&px=999 "Demand Insights...


Have you been using Now Assist with Knowledge features introduced in the Washington and Xanadu releases? If so, we would love to hear your feedback. ![Survey Invitation](https://www.servicenow.co...

\========Update Oct 15 2019 ========= This feature is now supported OOB through Article Templates (Available via [Knowledge Advanced plugin](https://docs.servicenow.com/csh?version=latest&topicnam...

Time is of the essence when customers come to your Support portal, and more often their eyes try to locate the search box instead of browsing through text-heavy pages. If you are promoting self-ser...