Knowledge Management blog

Influence design decisions on upcoming upgrades to Generate Knowledge Article Flow by participating in this 60-minute one-on-one online interview. Dear Knowledge Community Members, Sign up for our upc...

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Ashley Snyder ServiceNow Employee

Do you have enhancements you'd like to see in Knowledge Management? We have the Idea portal available for you to submit your enhancement requests, search for other's requests, discuss requests, and vo...

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Ashley Snyder ServiceNow Employee

As part of our ongoing efforts to enhance the efficiency and quality of our Knowledge Management module, we are conducting a survey to understand your experiences and perspectives on article duplicati...

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Sneha Kannegant ServiceNow Employee

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Ashley Snyder ServiceNow Employee

We get a lot of questions on the product team on how to implement KCS for the first time in ServiceNow Knowledge Management. If your organization wants to start a KCS Program and not sure where to beg...

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Ashley Snyder ServiceNow Employee

The latest AI Academy session has been posted on Now Assist in Knowledge Management. If you want to know more about generating articles with generative AI and what we have coming out for May, this is ...

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Ashley Snyder ServiceNow Employee

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Ashley Snyder ServiceNow Employee

======Update Oct 15 2019 ======= This feature is now supported OOB through Article Templates (Available via Knowledge Advanced plugin). Article Templates Restricted fields ========Update Oct 15 20...

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Sarup Paul ServiceNow Employee

Time is of the essence when customers come to your Support portal, and more often their eyes try to locate the search box instead of browsing through text-heavy pages. If you are promoting self-servic...

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Sarup Paul ServiceNow Employee