Shubham Mittal
Sr Principal Product Manager
Shubham is currently working as a Sr Principal Product Manager for Telecom, Media and Technology.Shubham has vast experience in customer OSS and BSS transformation journeys. Currently his primary focus is to let the customers understand the value of the various products including Gen AI that we are building within our telecom product suite and help them in defining their telecom roadmap.
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Interactive demo: Putting GenAI to work for customer service at BT
Lab: Building complex order fulfillment workflows with Order Management
SI
Conference Sessions
Interactive demo: Putting GenAI to work for customer service at BT
SES2866
<p>Curious about how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> customers are increasing productivity and transforming experiences using GenAI on the <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">Now Platform®</span></span></span>? In this demo, see how BT is looking to rewrite the customer service playbook with Now Assist—reducing manual work for agents with case and incident summarization, resolving issues faster with recommended resolution notes, generating knowledge articles and work notes automatically to save agents time, and putting the right information in the hands of agents and employees alike to deflect cases. A must-see demo for anyone looking to get started with Now Assist.</p>
Lab: Building complex order fulfillment workflows with Order Management
LAB1743-K23
<p>As digital services become more complex, automation is key to streamlining order fulfillment workflows. In this lab, participants will learn first-hand how Order Management provides the automation and optimization fulfillment teams need to launch services faster. Learn how to get architecture and integrations right the first time, establish a single product catalog for scale, and dabble with flow designer to optimize order capture, decomposition and fulfillment workflows. Everything you need to get started with Order Management from ServiceNow®!</p>
How Deutsche Glasfaser puts AI agents to work in Telecom
SES3567
As telecom networks become more robust to meet today's demand for unparalleled quality of service, Communication Service Providers are keen to empower their service fault management solutions and ensure the best customer experience for their connectivity products. In scenarios like network outages, service degradation, or customer-reported issues, identifying the technical root cause can be like finding a needle in a haystack. Join Deutsche Glasfaser for this exclusive demo where they define a pilot team of AI agents to help troubleshoot and resolve service issues faster and more accurately.