Interactive demo: Putting GenAI to work for customer service at BT

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<p>Curious about how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> customers are increasing productivity and transforming experiences using GenAI on the <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">Now Platform®</span></span></span>? In this demo, see how BT is looking to rewrite the customer service playbook with Now Assist—reducing manual work for agents with case and incident summarization, resolving issues faster with recommended resolution notes, generating knowledge articles and work notes automatically to save agents time, and putting the right information in the hands of agents and employees alike to deflect cases. A must-see demo for anyone looking to get started with Now Assist.</p>

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Delivering on the promise of GenAI in Telecom: An Interactive Discussion

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<p>Generative AI has arrived, and Telcos are among the first to adopt and benefit from this promising technology. At the same time, the full realization of value will take time and Telcos still have considerable challenges to overcome on their journey to using GenAI at scale. Join this interactive discussion on leveraging GenAI to drive growth and reduce costs.</p> <p>Key topics:</p> <p>• Reshaping your growth strategy with GenAI</p> <p>• Monetizing the network with GenAI</p> <p>• Putting humans in the GenAI loop</p> <p>• Large Language Models: Buy vs. Build?</p> <p>• GenAI success stories in service and network operations</p>

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Manage complex ServiceNow environments using DevOps and SRE principles

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Discover how British Telecom (BT), the UK’s largest telecom provider, partnered with Cognizant to manage one of the world’s most intricate multi-instance, domain-separated ServiceNow environments. By applying DevOps and site reliability engineering (SRE) principles, they streamlined operations, enhanced security, and optimized performance to support millions of transactions and API calls. Gain actionable insights into monitoring, performance tuning, and proactive management strategies that ensure scalability and reliability for mission-critical environments.