Shikha is a Technical Product Manager at ServiceNow, specializing in AI Search. With over 15 years of experience, she has collaborated across various teams to develop large-scale, high-performing systems that integrate cutting-edge technologies in search, information retrieval, and natural language understanding. Her primary focus has been integrating GEN AI into search to enhance employee experience and improve incident deflection. Currently, her efforts are directed toward developing the next-generation search experience product, which includes conversational search capabilities.