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Top 3 ways to develop a thriving ServiceNow practice at an organization
PF
Conference Sessions
Top 3 ways to develop a thriving ServiceNow practice at an organization
SES2874
<p>Curious about starting or growing your ServiceNow® practice? Whether you're looking to initiate or expand your ServiceNow practice, we invite you to join our insightful session dedicated to sharing best practices. Explore our expert recommendations on the most pertinent training programs, pivotal roles, and valuable certifications that can propel your ServiceNow initiative to success. Don't miss this opportunity to gain actionable insights and ensure the robust development of your ServiceNow practice.</p>
Agentic Workflows in Action: Smarter Automation on the Now Platform
SNU1015
Unlock the future of automation with modular AI agents on the Now Platform. This interactive workshop combines lecture, demo, and discussions to help you master agentic workflow design. Learn how to build connected AI agents, handle prompts cleanly, and balance governance with flexibility. Walk away ready to design, orchestrate, and scale intelligent workflows that deliver real business impact.
Care and feeding of your instance
CCE1272
So, you are live with ServiceNow. How do you keep your instance healthy? Learn the basic maintenance tasks that you should be performing regularly.
What to expect when expecting (an implementation) ServiceNow
SNU3325
Starting a ServiceNow implementation can be daunting for stakeholders and teams. This instructor-led workshop offers a roadmap for new customers and decision-makers. Participants will learn about key roles, time commitments, and deliverables. The session covers building implementation teams, avoiding common pitfalls, and bridging technical and business gaps with real-world examples and best practices. Ideal for platform owners, admins, developers, and analysts, it ensures a smoother, more successful rollout.
Making the best (and most) of learning resources for your organization
SNU3294
ServiceNow's Now Learning and University offer classes, content, badges, and certifications. This session will simplify these resources, helping you use them for growth and team success. Learn to navigate the learning catalog, align learning paths with objectives, and use badges and certifications for development. Gain strategies for applying these tools toward individual and team growth. Ideal for customers, partners, admins, developers, and stakeholders. Turn learning into a competitive advantage and unlock ServiceNow’s potential!
Improve MTTR with Now Assist Skill Kit
SNU3291
Use the Now Assist Skill Kit and Data Kit to generate custom skills. The Knowledge Review skill reviews KB Articles and suggests improvements for accuracy, clarity, and usability. The Suggested Knowledge skill proposes augmenting or creating new articles at incident/case closure based on resolution notes. The Just-In-Time Knowledge skill offers troubleshooting suggestions by parsing similar cases, incidents, and articles. By the end of this lab, participants will gain hands-on experience in designing and deploying AI-driven skills.
Accelerate vulnerability exposure response with Agentic AI
SNU3270
Automatically monitor CISA KEV for newly exploitable vulnerabilities, track remediation progress, and provide SLA compliance insights. Ask questions in natural language to streamline vulnerability management and improve security efficiency with this powerful agent that accelerates response times.