Pasquale Fontanetta
VP of Global Learning Solutions
Pasquale Fontanetta is the VP of Learning Solutions at ServiceNow. With over two decades of expertise in corporate education, he specializes in managing scaled training operations, achieving notable success in overseeing learning and development teams worldwide. His leadership extends to various facets, including learning experience design, leadership development, learning tech, & gamification. He holds a Master's in Industrial Organizational Psychology and has passions for organizational development and process improvement.
Recent News
View all
What's new in Now Learning for GenAI, career journeys and the Udemy partnership
JP
KH
What's new in Now Learning for GenAI, career journeys and the Udemy partnership
Top 3 ways to develop a thriving ServiceNow practice at an organization
SM
Conference Sessions
What's new in Now Learning for GenAI, career journeys and the Udemy partnership
SES1471
<p>Come learn about all the latest <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> training offerings. This session will highlight how Now Assist courses incorporating GenAI features to increase productivity, transform experiences, and accelerate agility. It will also cover the most recent additions to career journeys that guide the way to success in your role. Learn how to build technical skills with ServiceNow courses and transferable "power skills" with Udemy courses.</p>
What's new in Now Learning for GenAI, career journeys and the Udemy partnership
SES2873
<p>Learn about all the latest ServiceNow® training offerings. This session will highlight how Now Assist courses incorporating GenAI features to increase productivity, transform experiences, and accelerate agility. It will also cover the most recent additions to career journeys that guide the way to success in your role. Learn how to build technical skills with ServiceNow courses and transferable "power skills" with Udemy courses.</p>
Top 3 ways to develop a thriving ServiceNow practice at an organization
SES2874
<p>Curious about starting or growing your ServiceNow® practice? Whether you're looking to initiate or expand your ServiceNow practice, we invite you to join our insightful session dedicated to sharing best practices. Explore our expert recommendations on the most pertinent training programs, pivotal roles, and valuable certifications that can propel your ServiceNow initiative to success. Don't miss this opportunity to gain actionable insights and ensure the robust development of your ServiceNow practice.</p>
ServiceNow University: Bridging the gap between learning and performance
SNU3310
This session will focus on how ServiceNow University is bridging the gap between learning and performance. We will discuss the importance of aligning training programs with real-world job tasks and the role of hands-on assessments in ensuring that learners can apply their knowledge effectively. Attendees will gain insights into how to design training programs that drive performance and deliver measurable results
Revolutionizing learning with AI: The future of ServiceNow University
SNU3304
Discover how ServiceNow University is leveraging artificial intelligence to transform learning and development. This session will explore innovative AI-driven approaches to personalized learning, hands-on assessments, and real-time feedback. Attendees will gain insights into how AI can enhance learner engagement, improve knowledge retention, and streamline certification processes, making learning more effective and efficient.