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<P>OAuth 2.0 is a widely adopted authentication method across numerous ServiceNow integrations. Whether it’s for a custom scripted integration or an Integration Hub spoke, OAuth token flows are fre...
Auto Refresh OAuth Access Token
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<P>ServiceNow’s event queues are mechanisms used to manage and process system events asynchronously. Events trigger actions based on conditions, enabling tasks such as notifications or workflows.</...
Custom Event Queues
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<P>A common use case when working with integrations in ServiceNow is dealing with attachments in base64 format. However, the information on how to accomplish this is often scattered across differen...
Base64 encoded Attachments
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There are various methods to execute server-side logic in ServiceNow, with business rules and script includes being among the most common. However, when there’s a need to delay the execution of log...
Introduce delay in server-side logic with Scheduled Events and Script Actions
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ServiceNow enables agents to create Incidents \[_incident_\] based on Cases \[_sn\_customerservice\_case_\], typically for internal break-fix situations. In these scenarios, the case’s Contact is a...
Exposing Customer Central to Incidents in CSM Configurable Workspace
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over 1 year
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Conference Sessions
K25
Beyond the pitch: Arsenal FC’s journey with ServiceNow
SES2244
Discover how Arsenal FC transformed their IT service operations with ServiceNow, moving from reactive to proactive support. Learn how they ensure seamless matchday experiences for millions of fans, optimize high-tech player gear, and enhance operations during training. Hear Arsenal’s innovative story of leveraging ServiceNow to deliver agility, precision, and a winning IT strategy that supports their iconic status on and off the pitch.