<P>OAuth 2.0 is a widely adopted authentication method across numerous ServiceNow integrations. Whether it’s for a custom scripted integration or an Integration Hub spoke, OAuth token flows are fre...

<P>ServiceNow’s event queues are mechanisms used to manage and process system events asynchronously. Events trigger actions based on conditions, enabling tasks such as notifications or workflows.</...

<P>A common use case when working with integrations in ServiceNow is dealing with attachments in base64 format. However, the information on how to accomplish this is often scattered across differen...

The SLA engine in ServiceNow efficiently manages Task records, such as Incidents and Cases, by sending timely email notifications to agents and management. This proactive communication helps preven...

JSON (JavaScript Object Notation) is a lightweight data interchange format that’s easy for humans to read and write, and easy for machines to parse and generate. It’s commonly used for transmitting...

There are various methods to execute server-side logic in ServiceNow, with business rules and script includes being among the most common. However, when there’s a need to delay the execution of log...

The Washington release introduced a wealth of new features to ServiceNow, including the highly anticipated _‘Save as Draft’_ functionality for portal forms. This feature allows users to save incomp...

The Field Service Management application in ServiceNow offers a dedicated workspace for dispatchers, allowing them to assign work order tasks to field agents using a drag-and-drop interface. Additi...

ServiceNow enables agents to create Incidents \[_incident_\] based on Cases \[_sn\_customerservice\_case_\], typically for internal break-fix situations. In these scenarios, the case’s Contact is a...

In the ServiceNow ecosystem, we frequently encounter the requirement to synchronise journal field entries, such as Work Notes or Additional Comments, between related task records. The most straight...

Process flow formatters in ServiceNow’s native view offer a visual representation of a record’s state progression. While not interactive, they can be prominently displayed at the top of the record....

For the longest time, the go-to method for copying attachments across various records in ServiceNow has been business rules utilising the _[GlideSysAttachment](https://developer.servicenow.com/dev....

An agent in ServiceNow’s Customer Service Management (CSM) uses the Interaction \[_interaction_\] table to document their initial contact with users seeking support. This interaction can occur thro...

When users log in to ServiceNow, they typically see role-based dashboards on the homepage, with the exception of ITIL agents directed to the Service Operations Workspace (SOW). But how is this _hom...

In ServiceNow, there is often a need to synchronize Work Notes and Additional Comments across related task records. This is typically accomplished using a few business rules and logic to prevent lo...

In ServiceNow's Customer Service Management (CSM) application, Case Types help in streamlining processes and ensuring that each customer query is addressed appropriately and efficiently. The config...

Organisations frequently face challenges in effectively managing their hardware assets and ensuring a unified repository that encompasses both internally procured items and those acquired from vari...

The Service Operations Workspace is a comprehensive environment tailored for IT service management. However, for organisations that are more inclined towards customer service operations, versatile ...