Sandeep Samuel Medikonda
Manager, Business Analytics & Search
Sandeep has been with ServiceNow since 2020 and leads Analytics for ServiceNow Docs and post-sales experiences. He empowers the team to leverage analytics for an improved content experience across our digital properties. As part of this role, he works with our UX and research teams to help them understand how AI works and its effect on content consumption and experiences. He has over 16 years of experience in managing content experiences in the enterprise software industry. Outside of work, Sandeep is a passionate musician who loves guitars, pedals, tones, and is an avid soccer fan.
Recent News
View all
AI all day: Exploring LLM prompt engineering & using AI in your daily workflow
VP
Conference Sessions
AI all day: Exploring LLM prompt engineering & using AI in your daily workflow
LAB1726
<p>Laptops required: Struggling to understand how AI works? Does it feel like you can’t use it effectively in your day to day? Learn how LLMs work from the people who are in charge of creating and training the Now LLM. Learn the principles of prompt engineering and engage in a hands-on lab that will help you understand the <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> LLM model and give you ways to use AI to make your job easier and your team more efficient.</p>
Fueling AI: Unlocking content and data to supercharge your Knowledge Base
SES3334
Learn how the quality of content and data, or "grounding," impacts AI systems like LLMs, RAG, and knowledge graphs. Explore how effective grounding creates a dynamic knowledge ecosystem, improving AI relevance and decision-making. This session will show you how to leverage grounding within the ServiceNow ecosystem to transform your knowledge base into a strategic asset for continuous learning and better AI performance.