Siemens Healthineers reimagines an effortless customer and field experience

SES1888-K23

<p>Siemens Healthineers is on a journey to build an Enterprise Service Management Platform on ServiceNow® to unite its knowledge base, service management, product documentation, contract information, and field service delivery. Siemens Healthineers is a global leader in the healthcare industry with 66,000 employees in more than 70 countries. This new initiative will optimize service processes and individualize the customer experience. Attend to learn how Siemens Healthineers has approached this every day Customer Service challenge and incorporated a phased approach starting with process definitions in concert with their partner Wipro.</p>

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Demo: Ensure an efficient and transparent service delivery experience

DEM1595-K23

Managing a customer’s service order efficiently and effectively is essential to their experience, and ultimately their loyalty. See how the power of the ServiceNow® platform enables seamless operations between multiple business groups using Field Service Management and Order Management. Join this session to learn how to: - Deliver a streamlined order management process - Generate and manage order tasks - Automate verification processes to increase efficiency

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