Siemens Healthineers reimagines an effortless customer and field experience

SES1888-K23

<p>Siemens Healthineers is on a journey to build an Enterprise Service Management Platform on ServiceNow® to unite its knowledge base, service management, product documentation, contract information, and field service delivery. Siemens Healthineers is a global leader in the healthcare industry with 66,000 employees in more than 70 countries. This new initiative will optimize service processes and individualize the customer experience. Attend to learn how Siemens Healthineers has approached this every day Customer Service challenge and incorporated a phased approach starting with process definitions in concert with their partner Wipro.</p>

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GBS is now intelligent. Introducing Intelligent Operations Management by Wipro

SPN3070-K23

Join this panel discussion on Intelligent Operations Management, its impact to the Employee Experience, ESG reporting and the bottom line. Intelligent Operations Management (IOM) is the next revolutionary step in Global Business Services - think of it as your “Cheat Code” for global business services. Learn about: - Customer and Employee Experience Led, Digital First Processes, a focus on value, speed and flexibility - How companies can reduce their environmental impact, improve social responsibility, and promote ethical behavior - How the ServiceNow® platform fuels IOM

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