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AI in action: Stanford Health Care transforms facilities management
PF
Conference Sessions
AI-Powered IT Efficiency: Stanford Health Care’s Success Story
SES6818
Join us for an interactive session on Stanford Health Care’s initiative to boost IT efficiency. Learn how Now Assist and AI tools in ServiceNow automate tasks, cut reactive tickets, and foster proactive problem-solving. We’ll share lessons learned, real-world examples, and a roadmap for operational excellence. Discover how we eliminated 30% of tickets and freed staff to focus on building more AI-driven automation. Gain strategies for leveraging ServiceNow, spotting automation-ready workflows, scaling automation, and tracking team contributions.
AI in action: Stanford Health Care transforms facilities management
SES2214
<p>Delve into the transformative impact of AI-powered FSM features with Stanford Health Care. Hear how we utilized ServiceNow® Field Service Management (FSM) and Enterprise Asset Management (EAM) to operate 100+ buildings, spanning from a Level 1 Trauma Center to clinics and administrative facilities. Through the integration of three separate systems into one, 15,000+ staff members now benefit from centralized access to services. Discover how AI-driven features within FSM enhanced operational efficiency, optimized work intake processes, and slashed rework by over 10%.</p>