Peter Ford
Senior Director, Facilities & Business Applications
Peter Ford is the Senior IT Director of Facilities & Business Applications at Stanford Health Care, and is responsible for over 100 non-clinical applications and systems used across the enterprise. Peter has overseen ServiceNow for Stanford for the last 6 years and has lead the expansion of the platform to provide services and automation for the health system. He has over 20 years of experience in healthcare technology, deploying and managing both clinical and non-clinical applications as a vendor and in the provider space.
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AI in action: Stanford Health Care transforms facilities management
Conference Sessions
AI in action: Stanford Health Care transforms facilities management
SES2214
<p>Delve into the transformative impact of AI-powered FSM features with Stanford Health Care. Hear how we utilized ServiceNow® Field Service Management (FSM) and Enterprise Asset Management (EAM) to operate 100+ buildings, spanning from a Level 1 Trauma Center to clinics and administrative facilities. Through the integration of three separate systems into one, 15,000+ staff members now benefit from centralized access to services. Discover how AI-driven features within FSM enhanced operational efficiency, optimized work intake processes, and slashed rework by over 10%.</p>
Explore the future of business systems beyond ERP
SES1571
ERP isn’t dead. But, the way business works has changed. Shouldn’t your business application architecture change too? In this interactive roundtable, discuss how intelligent workflow automation on the ServiceNow® platform can enable business transformation. Pre-packaged and low code solutions from ServiceNow and its partners can deliver innovation faster and at lower cost and risk than traditional ERP-centric upgrade cycles. This reduces cost, complexity, and employee frustration.
Transforming Healthcare with AI: Efficiency, Personalization, Quality Care
SES3250
In the age of AI, healthcare innovation is centered on two core principles: health and care. AI investments must prioritize people—both care teams and patients. By automating tasks, AI frees up valuable time for healthcare professionals, to optimize patient care and improve outcomes. Join us as our panelists share strategies for leveraging AI to streamline workflows and improve operational efficiency. Discover how you can Put AI to work for healthcare and reimagine service delivery, by giving time back to care providers to focus on what matters most, the patient.