Reuven Rosenthal
Sr Product Manager
Reuven is a Sr Product Manager, solution engineer, and ServiceNow developer at 3CLogic with a focus in pairing technologies to drive better customer experiences and solve business problems. A former Deloitte technology consultant, he specializes in the delivery and application of Conversational AI with ServiceNow workflows to drive self-service, automation, and operational efficiency.
Recent News
View all
Use AI to boost agent Performance with NOW assist and speech analytics
Conference Sessions
Use AI to boost agent Performance with NOW assist and speech analytics
SPN1674
<p>48% of consumers are highly concerned AI will reduce access to live human beings and negatively impact the customer experience. But what if AI could improve customer engagements and outcomes by enhancing live agents? Join this session to discover how GenAI is re-inventing the contact center with agent-centric capabilities designed to reduce manual tasks, improve speed of services, and deliver AI-powered insights into the quality of customer interactions at scale.</p>
3 ways to create and leverage ServiceNow Voicebots
SPN3051-K23
Customer expectations for quality service have never been higher, especially when calling an organization. But does every call require interacting with a live agent? Can common call requests be self-serviced without impacting the customer experience while freeing up agents to handle more complex or time sensitive inquiries? Join this session to learn the various options available with ServiceNow® to create and deploy time saving and cost-efficient voicebots and workflows.
3CLogic: Re-imagine CX and front-office operations with AI Contact Center
SPN2374
Customer support expectations are evolving rapidly —73% demand more personalization, and 81% expect faster service. Meanwhile, businesses are striving to streamline contact center operations in anticipation of an AI-driven future. Join this session to learn how customers today are leveraging 3CLogic and ServiceNow to transform front-office experiences and workflows from advanced GenAI voice self-service to NowAssist-powered live agents to powerful real-time analytics and insights. Two leading platforms – one powerful omnichannel CX solution.