Guillaume Seynhaeve
VP
Guillaume is the SVP of Partnerships and Alliances at 3CLogic. In his role, he advises and supports the organizations strategic initiatives, including the oversight of 3CLogic's ServiceNow offerings. With over 19 years experience in both sales and customer service, he has held leadership roles in the Financial and Communications industry and is a recognized expert in SaaS, CCaaS, AI, and CX. A ServiceNow enthusiast of 11 years, he holds his Bachelor's Degree from Boston College and MBA from the University of Maryland.
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Use AI to boost agent Performance with NOW assist and speech analytics
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Conference Sessions
Use AI to boost agent Performance with NOW assist and speech analytics
SPN1674
<p>48% of consumers are highly concerned AI will reduce access to live human beings and negatively impact the customer experience. But what if AI could improve customer engagements and outcomes by enhancing live agents? Join this session to discover how GenAI is re-inventing the contact center with agent-centric capabilities designed to reduce manual tasks, improve speed of services, and deliver AI-powered insights into the quality of customer interactions at scale.</p>
3CLogic: Re-imagine CX and front-office operations with AI Contact Center
SPN2374
Customer support expectations are evolving rapidly —73% demand more personalization, and 81% expect faster service. Meanwhile, businesses are striving to streamline contact center operations in anticipation of an AI-driven future. Join this session to learn how customers today are leveraging 3CLogic and ServiceNow to transform front-office experiences and workflows from advanced GenAI voice self-service to NowAssist-powered live agents to powerful real-time analytics and insights. Two leading platforms – one powerful omnichannel CX solution.