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Rajeev Sethi

Rajeev Sethi

GVP, Enterprise Technologies

ServiceNow Inc.

Rajeev is a deeply experienced technology and innovation leader responsible for implementing advanced technology services and utilizing emerging technologies in search, conversational interfaces, and GenAI. He draws from over three decades of product management, consulting, and IT expertise to build personalized, consumer-like experiences for users across the enterprise leveraging the power of the Now Platform®. Since joining ServiceNow in 2016, Rajeev has led enterprise architecture, UX design, and was responsible for the development and launch of our unified Digital Employee Experience, numerous mobile apps, our Safe Workplace app, and has shepherded various no-code products through our Innovation Lab. Rajeev’s strengths include product strategy, innovation, and rapid delivery utilizing a startup mindset.

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Conference Sessions

K22

Now on Now: Building an engaging next-gen unified employee experience

SES1271-K22

K22 K2022

K20

Now on Now: Introducing our Citizen Developer Program

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1692646803067001XK24

Now on Now: How AI Search transformed user experience and increased self-service through case avoidance

SES4020

<p>This presentation delves into the impact of AI-powered search on user experience, particularly in enhancing self-service and minimizing case escalation. Through real-world examples and data-driven insights, we explore how AI search algorithms have streamlined navigation, empowered users to find solutions independently, and significantly reduced the need for support cases. Join this session to uncover the transformative potential of AI in user service.</p>

1692646803067001XK24

Now on Now: Unlocking the organizational power of GenAI for employees using Now Assist

SES1385

<p>There's no denying that GenAI is revolutionizing the way we work. Organizations worldwide are realizing its potential to optimize employee efficiency and create personalized experiences. In this session, learn how ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> employs GenAI on our Now Platform® to empower our workforce and redefine engagement. Learn more about real-world GenAI applications and successes, and discover how AI boosts productivity and satisfaction in our employee portal. This session suits technical experts and executives alike, offering inspiration and actionable insights into AI's organizational impact.</p>

16590311612800012K23

Now on Now: Let's "Chat" about kickstarting Generative AI on the Now Platform

SES3468-K23

<p>Join us for a hot-off-the-press session about how we use Generative AI (Gen-AI) within ServiceNow using the Now Platform®. We'll walk you through how this groundbreaking technology is transforming our work. Hear what you need to launch Gen-AI experiments and NextGen experiences from scratch as our leaders share how we've integrated Gen-AI into our existing infrastructure to unlock its potential for innovation and creativity. You'll walk away knowing a lot more about Generative AI and the practical steps to implement it. Don't miss out on this finger on the pulse session, practically ripped from the headlines! </p>

16590311612800012K23

Now on Now: Enabling Citizen Developers & protecting the keys to the coding kingdom

SES1507-K23

<p>Forget flying cars, we’ve got something even cooler. Thanks to our citizen developer program and low-code toolset, our people can build brand new apps in minutes. See how we’re turning everyday employees into citizen developers and taking our CD program to the next level by giving our people what they need to build apps right away. No coding experience? No problem. We’re safely creating new apps and unlocking innovation and productivity. Join us for this informal panel discussion with our program leads and CDs themselves. Solving the global developer shortage or maintaining code quality? YES!</p>

16590311612800012K23

Now on Now: Enable, simplify, and equip to make developers productive and happy!

SES1841-K23

<p>Happy and productive developers are critical to delivering enterprise-grade software. Here at ServiceNow, we deliver an excellent developer experience by focusing on three things: enable, simplify, equip. Join us to hear about the strategies we're using to empower developers, streamline processes, build secure code, and govern the complete software delivery lifecycle using the Now Platform.</p>

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Now on Now: AI Experience Is New Multi-Modal UI

SES7776

Every major shift in technology has inspired a change in user experience. Today with AI we are re-inventing how we engage with technology, giving users across our enterprise a new way to interact with AI across voice, text, images, data, and web agents with one secure unfied way to put AI to work.

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Now on Now: Hear our leaders share real-world lessons learned on our AI journey

SES2429

ServiceNow unifies data, workflows, governance, & AI agents in a single AI platform to tackle complex enterprise challenges with a consumer-grade UX. Hear lessons learned from four senior leaders who use our AI-powered platform to navigate real enterprise challenges. Find out what’s worked, what surprised us, and how we course correct. See autonomous IT Agents prioritize and act in real-time, and what it takes to unlock faster value. We’ll explore our evolving use of Workflow Data Fabric to connect data across silos securely. Get practical insights from the front lines of AI transformation.

1724429920965001DK25

Now on Now: Making AI real for everyone in the company

SES2407

AI isn’t the future—it’s now. Despite this urgency, scaling AI beyond pilots remains a challenge. The key is embedding AI into everyday workflows across IT, HR, customer service, and beyond. Is your organization truly unlocking AI’s potential and are you ready? In this session, we'll show you how we're driving value at ServiceNow by embedding AI into daily operations using our very own Now Platform.