Quentin Gillet
Principal Product Success Manager
Quentin Gillet is a Product Success Manager responsible for Employee workflow within the ServiceNow platform since 2022. Quentin joined ServiceNow in 2013 when he started working as a Technical Consultant on the ITSM solution in the United Kingdom. He left ServiceNow for a year in 2014 when fate has it that he would work 3 days per week from his VW camper van for a ServiceNow partner while traveling through Portugal with his family. He rejoined the rocket ship in 2015 and moved to the HRSD product in 2016 and implemented the HRSD solution with several customers in EMEA until 2022.
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Build intelligent cross-departmental workflows with Employee Journey Management
SS
Conference Sessions
Build intelligent cross-departmental workflows with Employee Journey Management
LAB1568
Each employee has a unique and dynamic set of journeys within their organization. They should be supported with resources personalized to their needs with tools that connect all departments from HR, IT, Legal and Workplace Services. Join this hands-on lab to discover how to create journeys that simplify how work gets done for managers and their teams. Learn how you can: • Build, maintain, and continuously improve holistic employee journeys • Enable agents to manage the end-to-end journey process • Empower managers to support employees during moments that matter
360 Exchange: How to successfully implement and roll out HR Service Delivery
SES3550
Ready to start transforming your customer service capabilities with ServiceNow? Join us as we discuss proven implementation and rollout strategies, giving you high-value insights into how to successfully deploy HR Services Management in your organization. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
360 Exchange: Fast-track your Employee Center deployment
SES3186
Ready to engage and delight your employees with outstanding self-service? Join ServiceNow experts and your peers as we discuss how to successfully roll out Employee Center at scale. Discover leading practices, share challenges, and exchange success stories, lighting your path to implementation success. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
Supercharge employee self-service with an AI-powered experience
LAB2546
In this interactive lab, discover how to deliver a unified, AI-powered self-service and conversational employee experience that streamlines hire to retire journeys and everyday employee requests. Explore how AI Agents provide immediate answers and recommended actions, learn how to build, maintain, and continuously improve holistic employee journeys, and empower managers to support employees during pivotal moments that truly matter.