Poonam Kripalani
Sr Dir, DBSx - Assets and Supplier Mgmt
Poonam is an inventive, customer-focused and solutions-driven professional with 24 years’ extensive senior level IT asset management experience. She has a proven track record of leading teams toward meeting objectives and exceeding customers’ expectations. At ServiceNow, Poonam is responsible for hardware and software asset management globally. Her current priorities include driving ITAM process efficiencies like Zero Touch Process, reducing software spend while staying compliant and leading tech donation initiatives to help close digital divide globally.
Recent News
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Now on Now: How we're optimizing costs in IT using the Now Platform
Now on Now: Look, no hands! Using intelligence to run a zero-touch ITAM process
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Now on Now: How ServiceNow® is optimizing costs in IT using the Now Platform
SustainableIT.org: The dollars and sense of IT sustainability
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Now on Now: How we reduced software spend by automating our license reclamation
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Conference Sessions
Now on Now: How ServiceNow® is optimizing costs in IT using the Now Platform
SES3380
<p>While we love to celebrate ServiceNow's® explosive growth, to continue scaling, it's critical to watch our margins and costs. But we can't do that without clear visibility of spend. In this session, learn how the Now Platform® makes data easily visible so we can assess and build optimization strategies into everyday work. Learn the strategies we're implementing, like using app rationalization, to optimize IT costs every day...not just every so often! See how everything we do is tied directly to our own Now Platform so we can capture the right data and make smart decisions that cut costs.</p>
Now on Now: How we're optimizing costs in IT using the Now Platform
SES1410
<p>While we love to celebrate explosive growth at ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span>, to continue scaling, it's critical to watch our margins and costs. But we can't do that without clear visibility of spend. In this session, we'll share how the Now Platform® makes data easily visible so we can assess and build optimization strategies into everyday work. Learn the strategies we're implementing, like using app rationalization, to optimize IT costs every day...not just every so often! See how everything we do is tied directly to our own Now Platform so we can capture the right data and make smart decisions that cut costs.</p>
Now on Now: Look, no hands! Using intelligence to run a zero-touch ITAM process
SES1404
<p>We needed hands-free, effective, & cost-efficient IT asset management...and we got it using our own ServiceNow® ITAM products! Learn how our intelligent bots chat with employees who request laptops, freeing up agents to work on more complex requests & incidents. Watch us connect intelligent bot conversations to our zero-touch hardware delivery process & see how we tailor software based on employee roles. You'll learn how hardware assets are automatically created in our ITAM database & assigned to users, with zero human intervention, & how we reclaim hardware & software and use ESG dashboards</p>
SustainableIT.org: The dollars and sense of IT sustainability
SES1436
<p>Whether it’s the mounting pile of e-waste or the expanding energy price tag and emissions of AI, digital business has a growing environmental impact. IT leaders are in the spotlight as energy usage becomes a bigger tangible cost to organizations and a significant factor in regulatory and ESG disclosures. Extending asset lifecycles, shifting thoughtfully to the cloud, and measuring sustainability as a KPI are just three ways IT leadership can influence their impact on environmental and social performance. Join this Thin Big session to learn how you can build on the metrics and best practices of SustainableIT.org, a global non-profit started by CIOs focused on the important challenges of IT emissions, energy usage, and responsible asset disposition.</p>
Now on Now: How we reduced software spend by automating our license reclamation
SES1513-K23
Keeping track of software licensing and optimizing spend doesn't have to be manual. In this session, we’ll share how we reduced our spend on software asset management using a powerful combination of our very own products: The Now Platform®, IT Asset Management (ITAM), and Software Asset Management (SAM). We’ll walk you through our experience automating what used to be a manual software license reclamation process. Get insight into how we use dashboards and scorecards to set goals, track our progress, and measure the dollar-for-dollar value we realize from automation.
Now on Now: Optimizing Costs With AI Powered IT Asset Management
SES7796
See how ServiceNow drives asset management to new heights—with autonomous AI agents powering asset discovery, lifecycle automation, and compliance in real time. Learn how these capabilities have reduced manual work for our teams, improved visibility, and enabled smarter resource allocation. Join our leadership session for firsthand lessons on lowering costs and making data-driven decisions across the enterprise.
360 Exchange: How to successfully implement hardware and software asset management
SES3180
Discover proven strategies for implementing and rolling out HAM and SAM. Learn from years of experience across many successful implementations and see real-world examples and practical demonstrations. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
Now on Now: Optimize costs with IT Asset Management and GenAI
SES2415
At ServiceNow, we've long understood the value of a strong enterprise asset management strategy to control costs and drive efficiency. In this session, we'll share our most recent approaches to optimize enterprise expenses like never before, leveraging the Now Platform with IT Asset Management (ITAM) and GenAI.