Abhishek Erra
Senior Staff Software Engineer
Abhishek brings eight years of experience working within the dynamic realm of ServiceNow. As a Staff Software Engineer focused on coding and development, he has been instrumental in crafting innovative solutions within ServiceNow's flagship product, IT Asset Management (ITAM). He plays a pivotal role as a customer zero advocate, implementing cutting-edge solutions within ServiceNow Finance, Legal, GRC, and Workplace Services. Abhishek led the implementation of Return-to-Office applications post-COVID, ensuring a seamless transition for employees as they returned to the workplace safely.
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Now on Now: Look, no hands! Using intelligence to run a zero-touch ITAM process
Conference Sessions
Now on Now: Look, no hands! Using intelligence to run a zero-touch ITAM process
SES1404
<p>We needed hands-free, effective, & cost-efficient IT asset management...and we got it using our own ServiceNow® ITAM products! Learn how our intelligent bots chat with employees who request laptops, freeing up agents to work on more complex requests & incidents. Watch us connect intelligent bot conversations to our zero-touch hardware delivery process & see how we tailor software based on employee roles. You'll learn how hardware assets are automatically created in our ITAM database & assigned to users, with zero human intervention, & how we reclaim hardware & software and use ESG dashboards</p>
Now on Now: How to get started with AI Agents
MTS3670
At ServiceNow we’re building AI Agents to help our users get work done faster than ever using Now Assist Skills. In this demo theater, we’ll show you how you can get started with AI Agents and give your users the same revolutionary productivity gains we’re seeing each day.
Now on Now: How to get started with AI Agents
SES3658
At ServiceNow® we’re building AI Agents to help our users get work done faster than ever using Now Assist Skills. In this demo theater, we’ll show you how you can get started with AI Agents and give your users the same revolutionary productivity gains we’re seeing each day.
Now on Now: How to get started with AI Agents #2
MTS3680
At ServiceNow we’re building AI Agents to help our users get work done faster than ever using Now Assist Skills. In this demo theater, we’ll show you how you can get started with AI Agents and give your users the same revolutionary productivity gains we’re seeing each day.