Now on Now: Hyperautomation, how we're becoming an autonomous digital enterprise

SES1258-K22

K22 K2022

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Now on Now: How Now Assist in Virtual Agent uses large language models (LLMs)

SES4021

<p>Using Now Assist in Virtual Agent large language models (LLMs), we create a natural-language conversational experience that improves the success of our self-service workflows and enhance user experience. This presentation explores the transformative impact of Generative AI on the evolution of chatbots and user experiences. Delving into advancements in natural language processing, we'll dissect how Generative AI empowers chatbots to engage in more dynamic and contextually relevant interactions. Now Assist in Virtual Agent enhances the user experience by combining AI Search with generative AI chat skills. These skills can speed up issue resolution and reduce deflection to a live agent. With Multi-Turn Catalog Ordering skill Virtual Agent can return available catalog items that match a user request. With Q&A Genius Results skills, generative AI creates the responses to provide a more human experience.</p>

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Now on Now: Bringing AI & GenAI to every corner of ServiceNow using the Now Platform

SES1387

<p>AI and GenAI is everywhere...but how many companies use it across their entire enterprise? ServiceNow® does! In this session, see how we rapidly deploy our own AI solutions and experiences to help developers, employees, customers, partners, and sellers work faster and more efficiently. We'll dig into 20+ GenAI use cases we put into production at <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow</span></span></span></span> in 6 months (all powered by Now Assist). See how we're creating consumer-grade user experiences for every employee using our own AI Search and Virtual Agent products internally, along with the business impact we've seen so far.</p>

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Now on Now: Making AI your new best friend for smarter work

SES1505-K23

<p>We know AI is everywhere. So why not use it to work smarter…not harder? In this session, learn how we’re making AI our best friend and using it to rapidly transform the way we work at ServiceNow<span style="font-size: 12.0pt;">®</span>. See how we’re infusing AI into the employee experience to completely reimagine and personalize the way we engage with our work and with each other. The result: more productive and more fulfilled employees across every department. Whether you’re a technical expert or an executive, you’ll walk away feeling inspired and informed about the exciting possibilities AI can create for your organization.</p>

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Now on Now: Delivering Exceptional Self-Service With AI

SES7785

At ServiceNow, we set out to close the gap between consumer-grade ease and enterprise support reality. In this session, learn how we’re reimagining self-service as an intelligent, hospitality-first experience—where AI doesn’t just answer questions, but anticipates needs, guides next steps, and completes tasks autonomously. Discover how we use AI-ready content, conversational search, and agentic workflows to create a seamless experience that’s fast, trusted, and human at scale.

Now on Now: How AI search powers ServiceNow's digital ecosystem

SES2427

Search is more than just a feature; it’s the key to unlocking seamless digital experiences. At ServiceNow, AI search is breaking down content and data silos, connecting information across more than 30 applications and digital properties to deliver fast, intelligent, and relevant results. Join us to discover how AI search transforms how employees, partners, and customers find what they need—driving efficiency, innovation, and more intelligent decision-making across the enterprise.