Now on Now: How to measure and calculate Gen AI value

SES3399

<p>Ready to implement Gen AI into workflows, but not quite sure how to will calculate the added value?  If so, join this demo to see how <span style="font-size: 11.0pt;"><span style="">ServiceNow® </span></span>is measuring the value of Now Assist.</p>

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Now on Now: How Now Assist in Virtual Agent uses large language models (LLMs)

SES4021

<p>Using Now Assist in Virtual Agent large language models (LLMs), we create a natural-language conversational experience that improves the success of our self-service workflows and enhance user experience. This presentation explores the transformative impact of Generative AI on the evolution of chatbots and user experiences. Delving into advancements in natural language processing, we'll dissect how Generative AI empowers chatbots to engage in more dynamic and contextually relevant interactions. Now Assist in Virtual Agent enhances the user experience by combining AI Search with generative AI chat skills. These skills can speed up issue resolution and reduce deflection to a live agent. With Multi-Turn Catalog Ordering skill Virtual Agent can return available catalog items that match a user request. With Q&A Genius Results skills, generative AI creates the responses to provide a more human experience.</p>

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