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3 ways ServiceNow Contact Center delivers immediate ROI
Conference Sessions
Redefining the modern-day contact center with AI
SPN1658
<p>As companies increasingly prioritize elevating both customer and employee experiences, AI is poised to fundamentally transform the contact center industry to become more personalized, operationally efficient, and impactful. Join this session to discover the latest AI and contact center capabilities for ServiceNow®, available strategies to drive meaningful ROI, and how each can enhance your CX and EX initiatives in 2024 and beyond.</p>
3 ways ServiceNow Contact Center delivers immediate ROI
SPN3052-K23
Now more than ever, organizations are required to balance their customer experience improvement goals with the reality of tighter budgets. Join us as we explore how you can do more with less, quickly boost agent efficiency, optimize operational workflows, and improve analytical insights in any contact center environment with ServiceNow®.
360 Exchange: How to successfully implement and roll out Customer Service Management
SES3177
Ready to start transforming your customer service capabilities with ServiceNow? Join us as we discuss proven implementation and rollout strategies, giving you high-value insights into how to successfully deploy Customer Service Management (CSM) in your organization. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
CX Without Barriers: Unify CCaaS and ServiceNow for Effortless Experiences
SES3528
Great customer experiences don’t happen in isolation—they require seamless coordination across the organization. Many businesses struggle with disconnected systems, inefficient workflows, and high agent turnover. By integrating CCaaS with ServiceNow’s CRM and Industry Workflows, organizations can enable functional self-service, unify agent workspaces with AI-driven guidance, and seamlessly connect front-middle-back-office operations. This boosts agent productivity, efficiency, and enhances every CX touchpoint. Join us to explore the power of a connected service ecosystem.