Ian Henderson
Sr Dir, Outbound Product Mgmt
Ian Henderson is a Senior Director of Outbound Product Management for ServiceNow. His entire career has focused on Customer Service solutions across roles in professional services, solution consulting and product management.
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Conference Sessions
Redefining the modern-day contact center with AI
SPN1658
<p>As companies increasingly prioritize elevating both customer and employee experiences, AI is poised to fundamentally transform the contact center industry to become more personalized, operationally efficient, and impactful. Join this session to discover the latest AI and contact center capabilities for ServiceNow®, available strategies to drive meaningful ROI, and how each can enhance your CX and EX initiatives in 2024 and beyond.</p>
Next generation contact center: ServiceNow Voice integrates with Amazon Connect
SES1742
Discover how to revolutionize customer engagement with the next generation of contact centers using Amazon Connect integration with ServiceNow Voice. This seamless integration combines the scalability and intelligence of Amazon Connect with the powerful workflows and automation of ServiceNow to deliver exceptional customer experiences. In this session you will learn how to streamline contact center operations, improve agent productivity, and enhance service quality with AI-driven insights and real-time data synchronization.