Michael Sheridan
Emerging Practices Technical Director
Michael Sheridan is a Product Success Technical Director at ServiceNow. In his role, he helps customers and partners alike with guidance and leading practices for the HRSD product line. Michael has more than twenty years of experience in application development, 9 of them in the HR Technology industry.
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Optimize HR Agent productivity with agent workspace for HR case management
360 Exchange: The ABCs of Awesome Employee Experiences
CL
Conference Sessions
360 Exchange: The ABCs of Awesome Employee Experiences
SES2916
Get a leg up on elevating your employee engagement and productivity. Explore the diverse capabilities and proven strategies that customers leverage to implement and deliver cutting-edge employee experiences. Engage in a facilitated discussion to address implementation challenges and discover effective solutions. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
Optimize HR Agent productivity with agent workspace for HR case management
LAB2942
<p>Agent Workspace for HR Case Management application is a new re-factored workspace for HR agents to help them organize and manage their daily workload and ensure prompt action. The new UI Builder-based workspace is more configurable and personalized than ever before. This hands-on lab will help you learn how to perform advanced configurations including: - Configure the workspace using recommended leading practices - Configure visibility of components to meet your use case - Configure additional reports on the Landing Page - Configure Now Assist as part of the HR agent experience</p>
Accelerate case resolution and HR productivity with AI Agents
LAB2545
Discover how AI agents can streamline case resolution, supercharge HR operations, and deliver more personalized employee experiences. In this lab, you’ll learn practical steps for automating repetitive tasks to providing real-time answers for employee inquiries. Dive into hands-on exercises that demonstrate how to reduce resolution times, increase efficiency, and align HR services with strategic business goals. Walk away equipped to build AI-powered experiences that give your organization a competitive edge in a rapidly evolving workplace.