Carolyne Fahim
Principal Product Success Manager, Core Business Workflows
Carolyne has spent over 10 years leading large scale enterprise service management transformations, including process design and implementations. Carolyne has worked as a ServiceNow implementation partner, and as an Outbound Product Manager for Employee Workflow products, including Universal Request and Employee Center Pro. She is now a Product Success Manager working with early adopters of our Workplace and Legal Service Delivery products.
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360 Exchange: Fast track your deployment of Employee Center
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360 Exchange: The ABCs of Awesome Employee Experiences
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360 Exchange: Fast track your deployment of Employee Center
Lab: Optimize space and plan for the future with Workplace Space Management
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Enabling workplace service delivery on employee center
Conference Sessions
360 Exchange: The ABCs of Awesome Employee Experiences
SES2916
Get a leg up on elevating your employee engagement and productivity. Explore the diverse capabilities and proven strategies that customers leverage to implement and deliver cutting-edge employee experiences. Engage in a facilitated discussion to address implementation challenges and discover effective solutions. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
360 Exchange: Fast track your deployment of Employee Center
SES2911
Join us for a collaborative journey toward enhancing self-service and engaging employees in your organization. ServiceNow experts will guide the session, offering leading practices as peers share challenges, discuss scaling ideas, and exchange success stories to collectively achieve implementation goals. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
360 Exchange: Fast track your deployment of Employee Center
SES2910
Join us for a collaborative journey toward enhancing self-service and engaging employees in your organization. ServiceNow experts will guide the session, offering leading practices as peers share challenges, discuss scaling ideas, and exchange success stories to collectively achieve implementation goals. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
Enabling workplace service delivery on employee center
ACT3133-K23
Learn how Employee Center works with Workplace Service Delivery to deliver modern digital experiences in the workplace.
Lab: Optimize space and plan for the future with Workplace Space Management
LAB1577-K23
In the age of flexible work, employees are visiting the workplace for a specific purpose. Join this hands-on lab and learn how corporate real estate, workplace and facilities teams can see real-time utilization to better plan and optimize space for the new modern workplace. The lab will walk through some key building blocks of this new solution such as: • Loading and configuring visual floor plans • Analyzing space utilization to make strategic decisions • Review visual scenario plans to design workplace configurations
Proactively manage and streamline Health & Safety experiences
LAB3111
In this hands-on lab, you’ll be guided through best practices for configuring and implementing Health and Safety to effectively manage workplace incidents and risks. Using purpose-built properties and flexible configuration options, you’ll learn how to tailor the solution to your organization’s needs, ensuring a fast-paced, scalable implementation. By the end of this lab, you’ll be equipped to stay aligned with evolving safety regulations and proactively manage health and safety needs across your organization.